Residences at The Streets of St. Charles Apartments

Just took a very informative tour of this property with Kaylee during a recent home finding trip for a job relocation.

They have a lot of appealing amenities: garage parking, storage units, fitness center, pet spa, pool/hot tub, restaurants, theater and activities within easy walking distance and nice, spacious apartments at reasonable prices.

Definitely worth checking out!

The apartments are beautiful. The amenities are fantastic and the extras like the parking garage and trash disposal makes us want to move even sooner.

It was a great experience while staying however once you move out, number of challenges start. I can understand the authenticity of other negative comments and can relate.

I do like the building and layout of the grounds. The office staff is nice when you first move in then they become more rude towards people who live there for awhile. I went to desk several times for a maintenance problem and they blow me off. Maintenance is not the best i can't get my toilet fix after approach 3x about it. Dogs bark all the time inside when you are trying to sleep.

I read all the bad reviews before leasing and thought I would still really like to live at The Residences. Unfortunately I have been consistently disappointed since day 1. The majority of the issues are due to the poor management. All sorts of issues and miscommunication. They even decided to change the internet and shut everyone's internet off without telling them. Then leaving us to fend for ourselves to get the new "community service" hotspots which requires authentication on any device... you connect to it, (which had major issues working and you cannot use another service) they didn't even offer a discount or anything to make up for having no internet and the inconvenience. They even tried to blame spectrum when spectrum has contracts and documents showing trilogy chose to do this. If you try to bring up anything with the girls at the front desk instead of caring about your concern they immediately make up some lame excuse or blame someone else, never putting any effort into listening and correcting any issues. Or they may even say they will handle it then nothing happens. Beyond the very poor and unprofessional management that will repeatable foot you the bill for any of their mistakes. The rent is way overpriced and expect an additional $100 in fees on whatever price they quote per month. No designated parking space, you will have to share with anyone visiting the businesses outside, making most times of day very difficult for parking. One side of the building only goes to garage level 4 which is the same level that is the entrance to the businesses so it is often busy even at low peak times. Outside of bringing up each concern once or twice to the front desk, and being blown off, I have never brought my disappointments up with other tenants. Shockingly enough I have had many people randomly come up to me and say the same things. Many say the old management company was incredible and the building has gone really downhill since Trilogy bought it. The turnover is huge. People moving in and out everyday so at least 1 elevator is always reserved with huge trucks and movers in and out constantly. The interiors (ie. halls, elevators) are mildly clean with paint chipping in areas, as well as bad smells. Even some very obvious design flaws in the building. I have a very large list of things I am disappointed with but I'll stop here. At least this gives you an idea. Good Luck with your apartment hunting! Read More