Residences at The Streets of St. Charles Apartments

It was a great experience while staying however once you move out, number of challenges start. I can understand the authenticity of other negative comments and can relate.

I do like the building and layout of the grounds. The office staff is nice when you first move in then they become more rude towards people who live there for awhile. I went to desk several times for a maintenance problem and they blow me off. Maintenance is not the best i can't get my toilet fix after approach 3x about it. Dogs bark all the time inside when you are trying to sleep.

I read all the bad reviews before leasing and thought I would still really like to live at The Residences. Unfortunately I have been consistently disappointed since day 1. The majority of the issues are due to the poor management. All sorts of issues and miscommunication. They even decided to change the internet and shut everyone's internet off without telling them. Then leaving us to fend for ourselves to get the new "community service" hotspots which requires authentication on any device... you connect to it, (which had major issues working and you cannot use another service) they didn't even offer a discount or anything to make up for having no internet and the inconvenience. They even tried to blame spectrum when spectrum has contracts and documents showing trilogy chose to do this. If you try to bring up anything with the girls at the front desk instead of caring about your concern they immediately make up some lame excuse or blame someone else, never putting any effort into listening and correcting any issues. Or they may even say they will handle it then nothing happens. Beyond the very poor and unprofessional management that will repeatable foot you the bill for any of their mistakes. The rent is way overpriced and expect an additional $100 in fees on whatever price they quote per month. No designated parking space, you will have to share with anyone visiting the businesses outside, making most times of day very difficult for parking. One side of the building only goes to garage level 4 which is the same level that is the entrance to the businesses so it is often busy even at low peak times. Outside of bringing up each concern once or twice to the front desk, and being blown off, I have never brought my disappointments up with other tenants. Shockingly enough I have had many people randomly come up to me and say the same things. Many say the old management company was incredible and the building has gone really downhill since Trilogy bought it. The turnover is huge. People moving in and out everyday so at least 1 elevator is always reserved with huge trucks and movers in and out constantly. The interiors (ie. halls, elevators) are mildly clean with paint chipping in areas, as well as bad smells. Even some very obvious design flaws in the building. I have a very large list of things I am disappointed with but I'll stop here. At least this gives you an idea. Good Luck with your apartment hunting! Read More

Seems like a pretty brutal title for a review but you have no idea what the first couple months have been like. Every day at 5am I get a wake up call from the fitness club below where the music thumps until the evening. My personal property that was used to decorate my door was stolen. Then when I try to pass on my concerns to the Management no action was taken. There are other minor things like paying $120/month for high speed Internet and cheap cabinets but what upsets me the most is how... management works with their tenants to make things right. It’s definitely not a place where I plan to call home much longer, and if I could break their ridiculous lease cancellation policy my bags would be packed as soon as possible. Read More

Having lived the American Dream for many years, I came to the conclusion, that the dream of a house and yard and taxes and shoveling snow and clogged sewers, trees crashing through my roof during high winds, hauling trash cans to the street, a car careening through my white picket fence and general repairs was not a dream but as close to a nightmare as it could be.

So, I decided to take my father's advice and live like a millionaire. I got rid of my yellow cottage with a huge yard and set... about my plan

First I located a fine luxury apartment and as luck would have it, the Residence at the Streets of St. Charles was being built. The first day the Apartments for rent sign went up, I was there.

I figured out how much I could afford and went to the agent and said "What can I get for this amount?' I got into a beautiful 1 bedroom, 1 bath apartment and it is big enough for my baby grand piano. First I plotted the apartment on graph paper and did the same with my furniture. So, when I moved in, I knew exactly what to bring and where it was to go. The movers brought it in and voila, I was an apartment dweller. My kitchen is perfect and super easy to clean. Beautiful granite counter-tops, stainless appliances, dark, modern cabinets and a easy to clean laminate wood floor. Open concept with my spacious laundry just a few steps away. Magazine ready!

The foyer is a generous size with a good closet. I added a crystal chandelier, a few pieces of unusual furniture and when guests come in, the first thing they say is "This is so beautiful. I feel like i am in a home" I always respond "Thank you, this is a home. My home"

The location of this complex is amazing. I have gone to the hospital, antique shopping, to lunch and filled my car with gas. without leaving the neighborhood.

I never have to worry about trash, it goes down a convenient chute. During a storm, instead of running around securing things and worrying about my house. I took a book and sat on my balcony enjoying the night. When snow is predicted, I move my car to the covered parking garage. If something were to clog, a quick call to maintenance and no more clog.

I swim in the pool, work out in the gym, play billiards and get my mail all on the main floor.Our club house has a beautiful fire place comfy couches and an efficient kitchen. I have hosted many parties there.

This is a lovely, gracious place to live. Wonderful neighbors, excellent management and a sense of luxury. Read More