Conrad at Concord Mills Apartments

I woke up covered in bites, only to find the bedbugs crawling up the walls! When I reported it to management, they just shrugged and gave me some lame excuse about pest control, which, of course, never showed up. I ended up throwing out furniture, buying a mattress cover, and living in constant fear of getting bitten every single night. It’s obvious the place has been infested for ages, and management simply doesn’t care.

They know about the problem, and rather than fix it, they make you sign... a bedbug clause in the lease to cover themselves. It’s beyond frustrating. STAY FAR AWAY! Read More

Company does not care about residents, money hungry. Resident voices do not matter. Will put everyone and everything above the people who pay thousands of dollars a month to be here.

Francisco the leasing agent is very helpful & knowledgable. I definitely would've rented but the space is too small. Awesome community. Everyone was super friendly on the property.

The apartment did not update their towing company on the parking pass design update that happened months ago. Since they only had the old design on file, the towing company took my boyfriends vehicle. We just got back the night before from an 11 hour road trip and my car keys were locked in his car. Meaning we were stranded with no way of retrieving his vehicle or my keys.

The property manager lacked any empathy and did nothing to help us. Not even an Uber ride. She said the towing company... wouldn't make us pay so she didn't see why we were still going back and forth about it.

We still had to pay to get a ride to the tow company, which the apartment is refusing to compensate us for.
Towing damages tires and transmission with every tow. And we had company over which caused so much embarrassment and stress for us.

All of this, and the property manager remained smug and even smiled a few times at my frustration. I'm disgusted. To me, this shows the apartment does not care about its residents.

Shouldn't the apartment accept responsibility for this? They should have let their tow company know months ago about the design change.

I was considering renewing the lease but after this situation, I would be a fool to do so. Read More

My husband paid their deposit upon approval. A day later the assistant manager gave the apartment to one of their current tenants. Didnt tell him anything. He found out once he came to sign paperwork. The manager was dismissive and didnt talk to us. The assistant manager avoided us. They kept his deposit too. I wouldn't let my dog move there after that encounter. It ended up being a blessing because we heard they have constant car break-ins. I recommend do not move here.