The Village at Commonwealth Apartments

We have lived here for 3 years. We loved it at first- beautiful apartment and many amenities and community events. However, it seems like the staff focus more on events than maintaining the quality of living for residents. We have had problems with pests and mold that have not been addressed. Office staff is not responsive. The rent has increased $1000 in 3 years. It is not worth it.

Living at the Village at Commonwealth has been a disappointing and disgusting experience.

1) Moved into a filthy unit.
2) Had an extensive problem with cockroaches.
3) Other physical issues with the unit were untreated or treated improperly, requiring that I initiate multiple follow-ups or implement DIY solutions. These included but were not limited to - multiple leaks and holes in cabinetry.
4) Was misled on lease conditions

The apartment complex decided to boot my car even though I live here and have a parking pass. I missed work because of this and had to pay $140 (no warning, just boot). The employee at the front desk, when I first moved in, lied to me and told me there's never issues with parking (there's always issues with parking fyi, look at the other reviews). The office manager hid behind her employee when I asked to schedule a meeting, and her employee told me I could not schedule one through her.

We had problems with roaches and gnats right when we moved in, it took six weeks of calling for the staff to follow up on our requests. There were big cracks in the walls and ceilings, they never followed up to confirm there weren't structural issues. The NWR Cares number, they ask you to call for issues, is never answered, there’s no waiting on hold, you leave a message and they never got back to us.

We needed to break our lease early, their "policy" is 3 month rent penalty and 60 days... notice (5 month penalty). If there's any chance you may need to terminate early, don't rent here. Read More

This review is specifically for the wonderful Concierge Team! Aaron, Stanley, Anllelo and Evan are always so helpful! I’m probably the only resident they see just about every day when it comes to packages! Their service has made my life so much easier as I run an online side business that requires a lot of shipping and also personally prefer to order most necessities these days for myself. Every time I show up, I’m greeted with a smile! I feel spoiled to have this service and team available to... me at the Village. ???? Read More