Icon Downtown Durham Apartments

I first came to this place when I started my first year and flew from out of state, arrived with all my luggage, and went straight to the leasing office. I had previously communicated with them via phone/email. After the office people arrived late, they didn't even bother to show me the place or give me a tour, but I relied on the images and signed the lease while in the office to get the keys and have a place to stay. When I got there I was disgusted. There was a dead roach and flies in the... place. My neighbor told me his car was recently broken into and that he felt unsafe. Within 10 minutes, I went back to the office and asked politely if they could please take the keys back, as I felt uncomfortable with the place. They then forced me to sign a lease buy-out agreement and pay $4200.00 (but got my deposit back of about ~$1,200). I regret signing the lease without pushing for the tour or fighting for my money. As a student with limited financial resources, the whole situation was very unfortunate, and keeping ~$3000 would've gone a long way for me, but I chose to prioritize my safety as a woman living alone. Read More

It's very obvious that management is trying to flood rental sites with fake reviews. This building is overpriced and while Friedlam has made some external improvements, they are all surface level as the apartments inside are outdated, broken down, and filled with rodents and insects. The management of the property is horrendous, the office will no longer accept packages so you cannot order things online, and maintenance requests are not answered without multiple threats. Please do not move here!

The neighbors are all friendly and very considerate of one another. The staff in the office is the best around. They are very professional and prompt to any issues that arise. They strive to succeed at excellent customer service.

I’m so happy I found these guys. I just relocated from CA and the office staff were helpful, kind and very attentive. I love my apartment and they made the whole process a breeze. Highly recommended.

I love the property. Management is doing a great job