The Preserve at Grande Oaks Apartment Homes

This apartment complex is only about the money, I lived there over 4 1/2 years and when I moved in it was gated, had great landscaping, everything clean because they had someone picking up trash, nice leasing staff and great maintenance team.
Then there was a change of ownership and that is when things got bad, rent went up in these 4 years by $450 hidden with "Amenity" fees that I had free in my lower rent, on top of that visitors have to pay for parking in assigned parking spots and if you... don't have your parking permit sticker you get towed even as a resident.
The trash compactor is to small for that large complex and if you can't put your trash in it because it is full, and you leave it there in front, they go through your trash to find out who's it is and fine you $100. If you don't pick up behind your pet and they find out, you get fined $100.
I tried moving out before my lease ended but they would have penalized me so I stayed until the end. Had to pay rent and mortgage for 3 month because they did not let me out and of course charged me for "damages". I asked them to send me photos of the damages and they did about 2 weeks later and I saw I forgot a painting. I've asked them to hold it for a friend of mine to pick it up but they never answered my email. When my friend went in they just said it was trashed since I already moved out. No compassion or anything from them, they are only money hungry and I hope they loose all the business.
I paid my rent on time the whole time I lived there and they don't give a crap about anything but the money. Do not move here, they don't deserve your business, you just pay a lot for being controlled in your own home.
Oh and you pay lots of money for your apartment to hear your neighbors around you have adult entertainment in the bedrooms and vacuum or move furniture. These walls hide nothing.
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The housing is beautiful don’t get me wrong, I never had an issue here UNTIL, I need maintenance. When you’re lucky enough to get someone on the phone in the office, you can tell them about the issues, but there’s a 2/3 chance it will not get done right away. We have gone almost 4 weeks now without a dryer issue being fixed. The company they use for the dryer came after the 2nd week and now that we realized it’s not the dryer it’s the tube behind it full of lint and is a HUGE fire hazard, they... have not been up to fix it. I have called multiple times and no answer. I have 4 weeks of laundry. We pay 50 dollars extra a month for this, I’d expect for them to be more on top of it. I have called for pest control along with this and same thing. They keep saying they are scheduled to come and they haven’t. My kid and I can’t even go on my back porch because of the wasp nest that keeps coming back because pest control hasn’t been here to spray. There’s spiders that get into the house because of the nest outside of our window. It’s very frustrating that none of this is getting done and they barely answer the phones. Read More

I've been living here for several years. I have nothing but gratitude and appreciation for the maintenance personnel. Even in the middle of a pandemic these guys are still here every day doing their job. Thank you for making my emergency maintenance - your emergency maintenance!

We have been renting here since November anytime, which has only been twice, we’ve put in a maintenance request (first one was a community light was out) has been fixed/solved within hours. Jonathan came out tonight to fix our heat and also educate us on our actual system. Amazing service two thumbs up from us!!!

I've lived here for 9 years and I absolutely admire the Office and Maintenance personnel. As a military retiree, I love calling this beautiful and quiet place home.
My greatest pleasure is knowing the Maintenance guys Freddy, Jonathan, and Kia. These guys always go above and beyond in doing their job. I truly appreciate everything they do!