Spring Tree by Broadmoor Apartments

When i first moved in i was very excited and impressed at how great their customer service was. I was living in a 2 bed 1.5 bath. Things started falling apart once we moved in. The handle off the fridge, the blinds kept falling off, and our washer kept flooding. The bathroom wasn't clean from the start but you know i just decided to give them the benefit of the doubt. I had a 1 lease there and during my year lease i got diagnosed with Lyme Disease and i notified the manager and she told her... staff. The main thing with that is i cannot be around chemicals mold etc. in July 2019 my roommate and I noticed mold growing in the bathtub so we called management and they came up and checked it out they looked at it for 2 seconds and said "nope that's not mold" and caulked over it. It being my first apartment I thought I could trust them as I am just that kind of person. Then doing more research with my Lyme and mold, mold can be detrimental with Lyme patients but then came to find out mold is not good for anyone and I started reading mold toxicity symptoms and they matched up to mine. So i decided to take it into my own hands and hired a professional. I had an air quality test done in 3 parts of my home and swabs as well. A couple day's later high levels of mold and specifically penicillin, aspergillus, cladosporium came back. I also got a second opinion and he agreed about all the mold and he said if you were to knock these walls down there would be mold everywhere. My Lyme doctor right away wrote me a letter saying i could not live there even a normal healthy person could not live there because mold isn't safe. The mold company suggested I get out as soon as possible. Right away I turned in the report to management and they asked why I didn't have them hire someone even though they denied it was mold from the beginning. They have a closet full of the hvac system that is locked which is not normal for most apartments and come to find out there was water stains all over in there and two of the professional mold guys confirmed it was mold. The only reason they broke the lease was because of my doctors note but the manager was very confrontational regarding the issue. I assumed after we moved out there would be remediation but Came to find out right after we moved out they were showing the apartment. Since i moved out i have stopped running into the walls, inflammation in my face and body has gone down, my cough is gone, and my mental capacity is better than it was. Read More

Broadmoor has been wonderful in meeting my needs and information about apartment availability.

(1) Flea problem (2)Flies problem in my unit in every May-August (3) The apartment office refused “Inspection together”. They didn’t allow an appointment with the office to inspect my apartment with me together before/after I surrendered my apartment keys. The problem happened. After their “Inspection” without me, the apartment office said I broke Kitchen Sink, Countertops, and Vinyl on the bathroom and charged me $493.91.

How could a stainless-steel Kitchen Sink be damaged? Broken? Out of... shape? Countertops and Vinyl floor should be normal wear-and-tear, but they said “You broke them”. I rented 2 different apartments before. This is my first time be deducted the security deposit. Read More

I WOULD NOT STAY HERE. I am living in this apartment complex right now, and I moved in December 2016. I have been transferred from one apartment to the next after just one month of being here, because the maintenance man got soot from my water heater all over my apartment. Now I am in a new apartment, and my water heater is not working again. I have to wait two hours to have someone come look at it. The MAINTENANCE here is HORRIBLE! I have friends in other apartments around here and have no... problems, so I would take your business else where. Read More

I love living at Spring Tree. I feel pretty safe in this community, versus other apartments I had considered when apartment searching. The staff is very friendly and welcoming, as well at the others living here. We did run into some issues with our first apartment here, but the staff was able to move us into a different apartment that suited us much better.