10/30/24
Stay away, many serious issues!
I strongly advise staying away from this community for several reasons. I’ve been a resident for about five years, but since the complex was renamed to Artisan (formerly Eaves) under new ownership, I’ve had multiple terrible experiences.
Poor, uncaring management: Once, the lock on my front door (provided with the apartment) broke, leaving me locked out. Maintenance promised to send someone but never followed up. After waiting outside for over an hour, I went to the main office, where a manager... coldly refused to help at all. I had to hire a locksmith at my own expense, which was completely unacceptable. The regular employees are often very nice, but the management is terrible.
Unsafe: People drive like absolute maniacs through the parking lot (literally at 50+ mph in a 10 mph zone). People regularly swerve around me at speed as I carefully back out of my parking spot. I fear for any children who live in this area!
Apartment falling apart: In the past couple years, the water heater also broke and needed replacement, pieces of plaster have literally fallen off the wall where there was a previous shoddy repair, ants repeatedly show up in the bathroom.
Recently, the soap tray in my shower simply fell off the wall, exposing a damp, crumbling wall with significant mold. I called emergency maintenance twice. The first call went unanswered, and the second was dismissed as not an emergency. Maintenance finally came an entire week later, and issue was "resolved" with the removal of the tile exposing a wall completely COVERED in black mold. The insulation, drywall, and tiles were replaced, but grout/caulking was completely missed on the top of the tiles and around the faucet, and gaps were left in the grout. Even after a second visit to correct this, not all issues were corrected and they were no-show for a third visit!
Noise: There are often loud construction sounds from the adjacent PSE&G parking lot (which I have a nice view of in the winter when the leaves are off the trees), with trucks beeping and even jackhammers on a semi-regular basis, often going on well after work hours.
Draconian Lease Agreement: The lease is an enormous contract filled with excessively broad clauses that favor the management over tenants. When the management changed, the contract was completely overhauled. I wasn’t prepared to move on short notice, so I reluctantly agreed, but the terms are heavily skewed against tenants.
I could go on and on. Don't move here!
Review from Apartments.com
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