9/25/23
Lacking maintenance
I have lived here for 5 years and lived through 3 different managment companies. The current one is by far the worst. They cannot keep employees and take weeks to fulfill maintenance requests even with daily phone calls. This is unacceptable. Promises are made that it will be done, but they do not fulfill their promises. The remodeled apartments are nice and it's great to have refrigerated air (when it's working), but have something break and you are left hanging.
Review from Apartments.com
2 People Found This Helpful
Property Manager at Villa Serena Apartments responded to this review
We're sorry to hear your time with us has not been the positive experience we aim to provide. Our team strives to maintain our community and apartment homes and it's disappointing to know we've missed the mark during your time with us. Please visit... the office at your convenience so we may address any maintenance requests and work toward improving your experience in our community. Thank you.