Portola on Russell Apartments

BEWARE! There is a lot of car's getting broken into and my car just got stolen in front of my apartment!

Professional, Courteous, Efficient- a real people person, best describes our new assistant manager here at the The Russell/Portola Apartments. If there ever was a vacancy, if I could recommend for Manager, it would be Ms. Lezlie. (that is what I call her) It's unfortunate she has not been here all along but she is so well valued and appreciated.

James our porter is a super star. He maintains the grounds in PURE EXCELLENCE! He is temperament is always even keeled and he is very much a man of... virtue when it comes to his work. We need more Porters like him. He is a great hire.

Claudio our maintenance technician is a super star. Not only is he a great person, extremely professional, timely, and a man of his word. I have had several situations that needed maintenance attention and I can always count on him in taking care of the matters. Thank you for hiring him. You'll never regret it. I speak not only on my behalf, but other tenants in the building with whom I have spoken and can attest to what I am saying.

I will actually stay here NOW.

Respectfully,
Ms. Shirley Maxwell. Read More

This place has been well below standard since I moved in, they waited until my move in day to tell me my unit wasn't ready and subsequently rushed the renovation so there was floor adhesive in all the corners, missing baseboards, water was not hooked up, the list could continue forever.

The walls / insulation in these units is so thin you can hear your neighbors (below and on the sides) speaking at a normal volume, and obviously when they have constantly barking dogs or are fighting all the... time, you'll have a front row seat willingly or not. The power bills here spike greatly because the units cant hold their temperature due to the cheap materials used to construct. The exterior of the property always has trash everywhere, outside the doors, in the alleys by the dumpsters, anywhere people who are too lazy, just throw it. People just let their dogs crap on the sidewalks and it will remain there for days/weeks.

The management in this complex has always been hands off, if there's ever an issue with the common area they will blame it on the HoA and wait long beyond a reasonable amount of time to fix it, or just never fix it at all and pass the bill on to the customers, as in the case of the broken sprinkler systems wasting water. At the time of this review my *secured* gate has been open for 10 weeks straight. When it comes to issues with neighbors they will either outright lie and tell you they can't issue any warnings or just not address the issue at all and leave it up to the neighbors to go to war themselves.

The only bright spot in this whole management staff is the maintenance, they are really friendly and will address your issues as fast as they can, however they are constantly undermined by the management staff, either by sending them to the wrong units or just by having two guys to service the entire complex.

If you are considering moving here, PLEASE reconsider living any where else. They were just recently bought by new owners and the staff they placed isn't just incompetent, they go out of their way to make it difficult to do anything, including pay rent.

If you are looking for a place that is either managed well, has a good community, or will just be worth the money in general this is not the one. .

Kris, Unit 2018 Read More

These apartments are run down and have old appliances that break easily because they're all rigged. Horrible unprofessional management that ignores every request. I have now called and visited the front office for them to fix the light in my kitchen for 5 days and no one has even attempted to call me or try to fix it.

Don't rent here! Save yourself the stress and your money. I myself can't wait to get put of here. This place is a joke!

So my husband and I are making our new move to Vegas. As he is about to finish his nursing school. We both decided to move back west as we previously lived in California. We were in Vegas for 4 days and on our last day we decided to take a look at a bunch of apartments. We saw 4 and The Russell was the 1st one we looked at. For some reason we keep thinking about this place. There was something about it that we really liked. From the minute that we walked in to the office. We were greeted by... Rachel. She gave us a tour of the main lobby/pool and amenities. Then we walked in to the model apartment and I was speechless. Brand new everything. The grounds are well kept and it’s very secure and safe. It’s very convenient to pretty much everything. Few minutes away from downtown without the hustle and bustle. It’s very suburban. Most importantly the customer service. Words are not enough to express our thankfulness to Rachel. She worked really hard for us. She was very helpful, informative with a heart of gold. From the minute we walked in to approval. From the on point communication. We are very thankful. Highly recommended. Rachel Thank you again for everything for that amazing customer service and for being so patient with us. Amazing staff/clean apartments/Good Amenities / Convenient to everything/ peaceful and quiet. It doesn’t get any better than that - Matt and Ed ...This is home Read More