Henrietta Highlands Apartment Homes

I moved into Henrietta Highlands in June 2016. The rent seemed reasonable for what was included. It is now June 2018 and I deeply regret renewing my lease here.

The basements are disgusting. The basement storage is a joke of totally unsecured walls. The common areas of the building are horribly maintained. The carpeting is moldy, stained, and old. The stairway railing wiggles, the stairs do too, management allows tenants to leave personal items all over the outdoor areas and yards. Both doors... are not secure. I've complained numerous times about how they don't shut/lock properly. There are no peepholes in the apartment doors, so if someone random gets buzzed in you can't see who is now knocking on your door. The intercom to the door doesn't work.

I was promised before I moved in that my bathroom would have updates done. Nothing got fixed or updated. My first year here another tenant smoked in their bathroom ALL THE TIME. Most of the buildings are not non-smoking, and you get to enjoy the second hand smoke floating into the hallways under the HUGE GAP under the apartment door, or through shared walls and the bathroom venting. I have asthma and was getting sick EVERY DAY I showered. Management's solution was to just run my bathroom fan 24/7. I also had to have my bathroom fan replaced THREE TIMES before I got one that worked. Luckily those people moved. The second hand smoke has decreased but isn't totally gone. This is thematic of the care Morgan Management takes with their tenants.

The final straw was the lease renewal this year, and the latest notice I got yesterday about the addition of in-unit washer/dryer. Hurray! No more gross basement or paying to use machines that barely clean! WRONG. After raising rent, while removing previously included utilities (you now have to pay separately for trash, sewage, and water - which is NOT metered per unit), Morgan wants $50 A MONTH for you to RENT one of their washer/dryers for in your unit. That is $600 a year to have access to an appliance that should have been installed YEARS ago and should be included as part of the already too high rent. This will also decrease storage space to install them. Conditions of the building have decreased, maintenance is terrible, management doesn't return calls, snow removal was NON-EXISTENT, they've removed included utilities while raising rent, and now have the gall to ask $600 a year extra for you to rent an appliance. Do whatever you can to find somewhere better to live. Read More

There's a lot I could say about these wonderful units. The apartments are spacious, clean and well designed. The building I'm in has always had excellent neighbors, very friendly,thoughtful and considerate. The office staff and maintenance staff are first-rate. Issues crop up from time to time, but they're handled quickly and efficiently. General maintenance of the grounds and property is general is excellent with landscaping, and exterior maintenance of all the buildings. I'd recommend... these apartments to anyone. It's a great place to live. Read More

I have lived at Henrietta Highlands for over a year now. The office staff is really helpful, and very attentive. Our apartment is updated and spacious for a 1 bedroom unit. We have AC, closet space, storage space, laundry in our building, and they are pet friendly. The pool is always clean, and there is always open parking. I would definitely recommend Henrietta Highlands if you're looking for a new place to call home!

Like the title says, it's a quiet area close to Rush. Despite being away from the city it's less than 2 miles from 390 and the thruway, allowing you to get anywhere quickly. The on-site team of repairmen is usually quick to respond to any problems you might have, ranging from a blown out lightbulb to a broken dishwasher. Every apartment has it's own thermostat and air conditioner which is perfect for Rochester weather.

I like it a lot here, it's quiet in my building and the one bedrooms are very big. It was clean when I moved in, and the staff are good about fixing any maintenance issues quickly.