11/30/24
Constant water and plumbing problems
While this building is marketed as a luxury property, the only true luxury here is the exceptional door staff. Unfortunately, there are recurring issues that detract from the experience.
The lack of reliable hot water during winter has been a consistent problem. Despite maintenance efforts, the issue often reoccurs within a week, and management has provided little explanation or resolution. Last year, they mentioned replacing the boilers, but the same problem persists this winter, with no... apology for the inconvenience.
Additionally, the plumbing is subpar, with outdated faucets and appliances that don’t match the building’s “luxury” branding.
Overall, while the location and staff are great, the ongoing maintenance problems make it hard to justify the premium price.
Review from Apartments.com
Property Manager at 15 Bank Apartments responded to this review
We're very sorry to hear that you're unhappy with your experience. Feedback like yours is what drives us to improve. If you're open to it, we'd like to look into the issues you're experiencing. Please contact us directly at 15bank@waterton.com so... that our team can help resolve these issues.
Sincerely,
The 15 Bank Tam