12/28/23
DO NOT RENT
My fiancé and I absolutely loved the property when we were touring and looking at it. Sierra is absolutely amazing and so was Tina. We had looked at other places and this one was perfect as far as travel to work and family goes. We signed our lease early November and have had nothing but issues since. The maintenance guy is cocky and rude, you address an issue and he makes you feel stupid. Most pet owners do NOT pick up their dog poop and one owner just lets her dog out without a leash and on... his own and it poops in the bushes outside of your apartment. Moving in we stepped in multiple piles of dog poop and their solution was to put a doggy station halfway across the complex and not address the situation. Now let’s get to the biggest issue, break-ins. This community in the 1 and a half months i’ve been here has had 3 break-ins. One involving an attempted break-in on my fiancés work truck, and our neighbors car whose ignition was removed and attempted to be stolen. In that process they rummaged through my car leaving it smelling like cigarette smoke and a mess. The company has done NOTHING to make us feel more safe and the residents here are tired of it. Ardent communities is cheap and the staff do not care especially upper management. The only staff member who cares is Sierra and there is nothing she can do besides advocate for us. If you want your stuff broken into all the time, to step in dog poop when you walk outside, and to not have your maintenance issues addressed properly then go ahead and live here but it’s definitely not for me. Ardent/Brynwood do better.
Review from Apartments.com
15 People Found This Helpful
Property Manager at Brynwood Reserve responded to this review
Thank you for sharing your feedback with us. We're sorry to hear about the issues you've experienced since moving in. We take all concerns seriously and will be sure to address them with our team. We appreciate your kind words about Sierra and Tina... and will pass along your compliments to them. Thank you for bringing these matters to our attention.