The Vanguard of Polaris Apartments

I’ve been a resident here for the past 13 months and my family and I have really been enjoying our time here. Our apartment is beautiful, Maintenace request have been completed quickly. Not to mention we are loving the new playground and the large pool! I have referred one of my friends who are also loving it here!

I have an 18 month lease and in three months here are my problems.

-Front and back door wontclose properly allowing my dog to get out.
-AC Doesnt work and will cost you a fortune $170/mo.
-Gas leak requiring my hot water shut off.
-Management will not call you back even if you visit them about your problems in the office.
-Walls are paper thin, you can hear people walking on carpet in the units next to you. Also as they scream at one another, you hear it all.
- When they "renovated" that... consisted of them speed painting and so i have pain on my windows, floors, bathroom mirrors.

SERIOUSLY DO NOT MAKE MY MISTAKE, THIS PLACE IS AWFUL.

Nick in 1438! Read More

I moved in June and have had nothing but issues. This place looked more promising than my last place because i was newly renovated and the company seemed nice. I am currently going on 2 months without heat in my apartment, my garage door doesnt work, and my sink fell in and is being "fixed" with a 2×4 holding it up. They have said they will not fix it and that we can't get out of our lease. Do not rent at this place!

To list a few things off we had dishwasher broke for 2 months before a new one came , the neighborhood parking is a HUGE issue, and the upstairs is so so so hot during the summer it’s like a sauna.

We moved in May 2018 and moved out June 4th 2019. PAY ATTENTION TO THE HORRIBLE REVIEWS PEOPLE BECAUSE WE DIDN'T AND WE GOT SCREWED! They NEVER take care of their tenants.

Carmen doesn't give a crap about the tenants and never took care of anything.

You are supposed to get a months notice (before the 60 day notice you need to give them if you are moving) if rent is going up if you want to renew the lease... they gave us two weeks notice before the 60 days.

When we came to look there were... horrible reviews online and we thought, that with the change in management it would be different. It was not.

We were greeted with broken promises, fixing the nasty sand volleyball pit, putting fire pits by the pool, getting our hopes up! When we moved in, our apartment was less than perfect, there were ant infestations, the screens had holes in them, the floors were scratched up from moving in the appliances, the tub was falling apart, and the toilet needed new parts to it. The apartment was not cleaned at all. I had to clean it the day we moved in because it still had wood dust. dirt and bugs everywhere. That’s just to name a few issues.

There was a broken down car in front of our house for 3 months. It was supposed to get towed weeks before it did. I had to complain over 3 times before anything was done, and I had to complain multiple times in person and in email because people were putting their trash by the blue dumpsters. For months I had to look at couches that smelled because of the rain and no one did anything about it for weeks at a time.

We paid 100 deposit and we only lived there 6 DAYS for the water bill and they charged us 65$ for water... for 6 days.... HOW! They couldn't even give me a reason when I called today how my water bill went from 45$ normally to 65$.

Please if you read the reviews.. take it seriously because this place was the worst and we wish we would have taken the reviews seriously. Read More