Brookwood Village Apartments

Moved in on the first of March. Carpet was disgusting and the toilet clogged. Maintenance after 16 days has attempted to plunge the toilet 4 times. Doesn't fix the toilet. Company unwilling to provide quality service while charging an entire month worth the full time minimum wage just to live here. DO NOT MAKE THE MISTAKE OF MOVING HERE .

You have to pull an arm and a leg to get these people to fix anything in your apartment, and they have zero trouble putting you into an apartment with this that were broken by the previous tenants. The apartments look absolutely nothing like the pictures, this place, from it’s advertised amenities to the interior of the apartment, is AGED. The A/C went out about a week after moving in, the maintenance guys came in and fixed it temporarily before it permanently gave out about a month later. Now,... at this point I’ve been promised a window unit and haven’t heard back since. So, if you’re asking if I’m sitting in a hot apartment in even hotter 100 degree weather, as I type this? Yes, I am. After multiple e-mails, calls, and work-orders— We are still stuck with absolutely no A/C.

This place has 7 working washing machines throughout the entirety of Brookwood Village, and pest problems as an added bonus. Love it here. Read More

Everything in the unit is broken most of the time.Plumbing and Electrical especially for me,and I've only been here a year.AC will probably soon follow though.Dozens of hidden fees,and they are raising prices to assured rates constantly without warning.People are constantly noisy,and the Cops are called for something almost very day of the week.

The price is not worth what you get as far as facilities being broken all the time the office always being closed nasty grounds, stolen packages, nasty customer service, worn down apartments

Do NOT move here. Let me start with the office. They NEVER answer the phone, and when you actually go into the office with an issue I’ve experienced rude employees.
The trash cans all around the property rarely get emptied and are often seen overflowing with trash. The laundry rooms are not kept up with washers and dryers constantly being broken for months on end. The machine to add money on your laundry card is in the main office. So if you work 9-5 M-F good luck putting money on your laundry... card because they are also closed on the weekends. That also goes for the gym you can only access the gym during their office hours.
The pools, though there may be many they are never open. Pools typically open memorial weekend and close Labor Day weekend. There was one summer where they didn’t open till the summer was nearly over and even during that time they closed the pools on a day to day basis.
The office was also aware of homeless individuals doing drugs in the wooded section of the property, used needles were found on the property where people walk their dogs and kids play. Nothing was done by the apartments to fix this situation but rather an irritated resident had to take the matter into their own hands.
Inside the apartment there are cracks from the foundation of the house and one of the 800 building’s exterior has a huge crack where the building is literally pulling away.
The ONLY good factor with these apartments is the maintenance department who actually do keep up with work orders. Read More