ReNew Rock Creek Apartments

When I lease an apartment that's advertised as a 2 bedroom 2.5 bath. I expect it to have 2.5 bathrooms. Not three .5 baths and a janky tub. The place smelled like something died under the floor, and the management office has trouble doing even the simplest of task. Like giving me mailbox key, to my mailbox. Zero stars. Will not be staying past my lease. Will actively encourage everyone not to rent from this property.

Although Apt was not 100% ready for move in the customer service and response has been great! I appreciate the quick turn around in getting everything ready.

We have no on sight management or maintenance people. We sent a maintenance request 3 days ago about the washing machine making loud noises on the spin cycle.
There has been no response.
They offer 6 weeks free rent to new tenants, while raising existing rents!
It's a national property management company so there is very little personal communication

Months for a maintenance request. Out of touch with community and residents. Implementations of ridiculous smaller none issue things when bigger issue still given no attention or care whatsoever. Rental rates are called competitive rates when they are extremely high. Way to much turn over with property management staff so no consistency. Who pays for the grass to be green in the summer, the residents which is absolutely silly. Utilities are not calculated, there is no meter whatsoever so rather... than flat fees the equation is calculated in a non ethical manner. I express my concern and get no communication back whatsoever about any issues. The units are turned over with cheapest possible solutions (carpet, door handles, fixtures, plumbing) for max profit and issues become unresolved and unresponsive from any staff. Read More

The community seems nice and quiet so far . The people seem to stay to themselves and not outside much . The common areas are clean and there are many dog cleanup stations throughout.