Tualatin Heights Apartments

We set up our payment for rent. They process it 8/31 (a day before the due date). They then put in the sewage and trash fees in on 09/01 AFTER they had charged our "monthly fees". Now they have notified us that we owe a $110 late fee on the $142 sewage and trash fees that they put in late. They refuse to acknowledge that they messed up. I would believe them if we had not do the exact same process in the previous 10 months and never had this issue. It is ridiculous to charge a 77% late fee for... an apartment that is so uninsulated we had literal ice growing inside our sliding door this last winter and electrical issues that caused us to lose power in half the apartment at times. You absolutely should not rent apartment 66 when they relist it, it is one of the worst apartments we have rented in Portland and management has been nothing but money grubbing, stone walling see-you-next-Tuesdays during our lease here. Just stay away Read More

Decent enough as an apartment goes. Except for the black mold and broken fans. And the fact that they charged us for replacing the entire carpet even though we didn't do any damage to it. They are unresponsive to emails which is the only way to get a hold of them. No phone. No office hours

I lived here for 6 months with my wife and two dogs. To start on a positive note the unit itself was livable.
However, the amenities and staff are terrible. To start there are no side-walks around the property forcing you to have to walk in the middle of the street with your dogs/kids with relatively high traffic, or in the grass which is almost always wet or muddy.
The water bill is based on community usage and the sprinklers are run constantly so the bill is higher than general usage would... indicate.
Parking is a nightmare. They do not regulate # of cars per unit so spaces are sparse. They recently changed the policy so that units get 1 spot free and can pay $25 for additional spots, however when they implemented this they did not take away the initial fees for parking spots so existing residents are subjected to paying an extra $30/mo for nothing.
The dog park is a joke, its extremely small and the majority of residents do not pick up after their pets so it is just a rock pit of poop. This also extends to the grass area by the dog park, it's like walking through a mine field.
In regards to pet owning, if you think it is even remotely possible that your pet may pee, even once in the unit on carpet, expect to pay $1200 in replacement fees as no matter how much you scrubbed there is probably a small stain underneath the carpet which is grounds for full replacement.
God forbid this place ever loses Genesis from their staff as she is the only bearable employee to work with. The remaining staff is disorganized, rude and not personable. They do not seem well informed on their own policies and are hard to get a hold of in the first place. When they changed the parking policy and we had to select reserved spots, wherein they double reserved the spot I selected.
When contacted with the error I did not receive a response until I confronted them in the office.
I was told from other residents that the drains had been replaced within the last year, however when October rolled around and the rain settled in, everything seemed to flood or turn into a mud pit. My neighbors had to purchase a tarp to cover their back porch due to the excessive flooding from roof drains.
It may cost a bit more elsewhere but its worth it for the peace of mind Read More

Definitely the worst apartment I have ever lived in and I have lived in a lot of different apartments throughout the Portland metro area. The staff is unfriendly and the UDR manager Cassie will belittle you any chance she gets. I have had nothing but problems from this place and about half of them could have been fixed with good customer service. From a friend falling through our unsafe back porch due to how unmanaged the apartments are to the manager questioning my parenting when I called in to... discuss them removing some thorn vines out of the fence so my child wouldn’t get hurt again. I will never recommend this place to anyone. Read More

We were told that we’d have a clean apartment like everywhere else you rent from. I have severe allergies and when I bought a new vacuum, the whole container filled up with dog hair. My life is miserable here. We spent a couple hundred dollars with cleaning supplies and still have a foul dog odor and strong cigarette smell in our bathrooms. Now we have to be here for another year. Lesson learned. Do a walk through in the apartment you’re gonna rent before you sign and grab keys. The carpets are... DISGUSTING. Don’t bring kids into these apartments unless you’re willing to fork out the money to get it cleaned out yourself. :( and everything is extremely cheap in the apartment. And the paint is watered down, on the doors and the rest of the walls aren’t painted. Read More