7/16/24
Nice place but the staff is difficult to reach to
Nice and friendly place but the staff is impossible to reach to on phone and email. This has been the issue for very long time. Also maintenance requests are severely delayed. Imagine having a infant baby and there is nobody to reach out directly. It’s sad! The white paint you see in the pictures for one of the apartments for room and restroom comes off easily and getting it repainted is also impossible even though you make 1000s of requests. They will close the requests without doing any work... or letting you know. As I said, lack of communication !! Also, one strange think is you can use heat and gas all day or not use it, you will still be be charged the same. It’s very unfair but they are good at shutting you by saying “ it’s our new policy, we can’t do anything”
Review from Apartments.com
2 People Found This Helpful
Property Manager at Franklin Commons responded to this review
Hi Josh, thank you for sharing your thoughts. We’re glad to hear that you find the place nice and friendly, but we’re disappointed to hear about the difficulties you’ve had reaching our staff and with the delayed maintenance requests. We understand... how important it is to have quick responses, and we sincerely apologize for the frustration this has caused. We also want to look into the issues with the paint and heating charges you mentioned. We know these are important concerns and like to make sure we address them properly.