6/10/24
Maintenance Requests Closed Without Being done
I'm a resident here for over two years. I am very unhappy with how maintenance requests are handled. I submit maintenance requests, they are closed without any work being done or any communication as to why. I call the office, they are sympathetic, but evidently have no authority to hold their maintenance staff accountable.
Review from Apartments.com
Property Manager at Berkley Manor responded to this review
We are always working to improve our procedures, so we truly appreciate you taking the time to share this feedback. We know how important it is to have maintenance requests handled quickly and reliably, and we apologize for any inconvenience you have... experienced. As we address this with the rest of our team, we ask you to please email us at managers@berkleymanor.net so we can learn more and ensure any needs in your home are addressed to your satisfaction. Thank you in advance for contacting us.