Terminal 21 Apartments

I cannot recommend Terminal 21 for the following reasons: First of all, they will nickel and dime you. Last week, they reprogrammed the apartment locks so that it now locks on its own. Meaning, even if you want to go back inside to grab the key card or take out the trash a few feet away, you're out of luck. You have to get maintenance to simply waive their card in front of the lock, for which the leasing office will bill you $100. Parking is not included in the rent. You have to park across the... street in a publicly accessible parking garage for which you pay $167 a month. They say the building has 5 parking spots for residents available that are attached to the building and will tell you that one "might" soon become available. Don't believe them. Washer and dryer are not in the unit and you will have to do your laundry in a shared laundry room with very small washers that don't clean well and are often occupied. They say the laundry app tells you which ones are available but it only tells you when your wash cycle is done. There are always quite a number of homeless people on the street right next to the building and jail is only 1 block away. It's not safe to walk around outside or even walking to your car. You are not allowed to bring groceries through the main entrance and have to unload them at the maintenance entrance in the back alley where I've seen drug deals happen. The package room is a mess. No system or notification if something was delivered. So you have to regularly go through all the packages that are all over the place to make sure you didn't miss anything. Walls are paper thin and you'll hear neighbors at 3am, as well as the train, which operates until late at night and then again at 5am. The windows do not open, so forget fresh air. If you cook, your apartment will smell like it for days. The A/C is set to heat for a number of months and only set to cool during summer time. During those months in between where one week might be cold and the next hot, you can't just switch from heat to cool or vice versa. Read More

I was treated great at first. found it odd you could never reach anyone...I was told my co- signer was denied...a month later I get an email saying I owe them over a 1000 dollars for an apartment I never leased or even had access to, I never even got keys. I've tried calling repeatedly, just getting no answer and no way to leave a VM...total BS!!!

Prior to this property being acquired by Aion management, it was a great place to live. The new management has minimal concern for residents. Don’t expect timely responses to inquiries or satisfying resolutions to any maintenance issues.

Great layouts with modern amenities and fantastic social areas! Definitely at the top of my search list. Just toured today with Derrick who is an awesome agent. It feels like a good fit for me.