11/12/24
Consideration
This is a very nice Apartment complex. But you can tell it was a rush job in Building them. We saw a lot of unfinished paint and dents in wall. We talk to some residents who had some of the same issues we did. Some people had no air when they moved in. Also upon moving in we didn’t receive a mailbox key and was told we would get a key in two weeks when USPS keyed the locks. It’s been 6 months no key. So mail was been held in the office for pickup until the issue was resolved.,we’ll just a week... ago we were told they would no longer except our mail and we would have to go downtown to get our mail on Assembly street. Such an inconvenience . The sad thing about it there was no communication whatsoever to inform us of this. A lot of residents are pissed behind this as well as myself. A least you could have been informed to make other arrangements. I work in rock hill so there is no way I can get to Columbia in time to get my mail. And the sad thing about this is we were told we need to get in touch with the postal office to see what is going on. I feel that is their responsibility. But they have no issue with expressing making sure rent is paid . I say to anyone looking to move here just make sure you ask a lot of questions. Other thing I hate is you can’t open your windows, because u have no screens to protect your home from bugs. The apartments are nice. Just a lot of odds and ends that needs to be up to part. Also the Mainteance staff Rex, Reggie and Cortez are truly the best!!!!!
Review from Apartments.com
Property Manager at Pointe Grand Columbia responded to this review
Hi Anonymous,
Thank you so much for taking the time to leave a review and to compliment (Rhett, Reggie and Cortez). We work hard to make sure our residents feel at home and are glad to hear we're measuring up! We have resolved the issue with the... mail key and also sent a property wide email stating you can come to the office to retrieve your mail key. If you wish to come and speak with management, we will be so happy to sit down and try to rectify any issue that you may have in your apartment home.
Thank you again,
Pointe Grand Management