Irene Woods Apartments

Moving in was wonderful but moving out from here was extremely awful. During our move-out, 2 times inspections were completed, and the inspector said everything looked good. 20 days after we move out - we get a letter from a collection agency saying they are withholding my security deposit and trying to charge me $1147.60 to replace the damaged carpet in the entire apartment whereas we as a tenant already paid for the existing carpet (regular wear & tear) included in my rent. Why are they... charging me again for a new carpet when I already paid for that used carpet? This is insane.

So be careful. It's great to move in and stay with them but you won't get your security deposit back. Because they will do anything to keep your money with them.

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I love calling Irene Woods home! It is a very quiet community and the staff is very helpful! Would recommend to anyone looking for a home!

They will enter apartments without notice or permission. Moving out is ridiculous. They are 100% a corporation and will not do anything to help you even when they would monetarily benefit. Do not rent from an edward rose propert!

I give one star because its not option for less, DO NOT MOVE here, when we received the apartment we have an infestation (fleas) we don't have pets and they implied that we bring the fleas to the apartment; when we reported the issue they tried to resolve using "bombs" obviously didn't work. The issue finally was resolve. The walls and ceiling are so thin and you will receive a lot complains for noise, even when we are out of the town, they call us for other complain. 6 months and I am so ready... to leave. Read More

My wife and I lived here for two years and generally didn't have any problems. The rent was higher than I wanted, but living there was fine.

When we moved out, we got a bill for $800 dollars for carpet replacement. We paid them $50/month in "pet rent" for two full years. That's $1200! I knew the carpets weren't in perfect condition, but we did our best to keep them clean AND I spent three days shampooing them before handing over the keys. There was one visible stain that I wasn't able to remove... .

First I asked why the $1200 I paid in pet rent didn't go to it. They said "Pet rent is not a deposit." I've lived in multiple apartment complexes and have NEVER heard this. They pointed to a clause in the lease that said the pet rent was not a deposit. Fine. I should have read the lease better.

They said they had pictures of the carpet damage and they would email them to me. When I got them I noticed that every single picture they took was AFTER they had completely ripped up the carpet. There's literally no way after two years with pets that the carpet was going to be spotless inside and out. They clearly were going to replace the carpet whether it needed it or not and were just looking for a reason to pin the cost on me.

They have a payment plan, so I ask them for details on that. It takes them a full week to even email me back. They ask how much I can pay. I'm a graduate student so not a whole lot. I offer $20/month, they won't go any lower than $25. And I swear to god, the lady says to me via email "...and with you're significant balance we would expect you to raise your payment significantly."

I finally agreed to pay $25/month, and dealing with their billing department is a nightmare. You send the first check in the mail, but they don't check their mail enough and still send you a "past due" letter. Then two months later after I'd set up auto-pay through their website, I get a call to tell me they haven't received my payment. "Well I set up auto-pay," I tell them.

"Was it through our website?"

"Yes, the same one I used to auto-pay my rent."

"That won't work."

Well why not? Why is this so hard? I've really had it up to here with this company.

TL;DR: Irene Woods was a great place to live for a couple years, but Edward Rose (The corporation that owns the complex) is an absolute nightmare. Stay away unless you know you'll have money saved to pay their ridiculous demands when you move out, and STAY AWAY if you have pets. Read More