The Ventura Apartments

If I could give 0 stars I would. They had some nice incentives for choosing them. On my very first day when trying to move things over they came to fix the huge list of things and saw 2 dogs which then instead of understanding that they slapped a fee and made me pay that and the pet fee. I went the whole lease with no disruptions, bought a house that was being built and asked them about moving out early and would there be a way to work out the last month. Automatically sent an email saying I... have to go through to the end of lease, otherwise pay for a break of lease. I said ok, completely understandable. So I moved out a month ahead of my lease but still paid them. Even turned in my keys and opted to pay for them to clean the apartment (as long as nothing big was left) which was $125. Told them that my dog got a hold of the lifted vinyl but that was the only damage. The day that my lease ended I got a call from the apartments asking when I would be turning in my keys. I was thrown back by this as I did it a month ago. Got charged $50 due to me turning off electricity before my lease ended, even though they already had the keys. They also prorated gas and water at about $68 for the month that I was not there. According to these apartments your pet fee and pet rent due not cover any damages related to your pet. When paying a pet fee at apartments is to cover damages, pet rent is for covering your pet to live there (which since when did my pet get a job to pay rent?) So with that being said I was charged $95 dollars for a section of the floor. Also they tried charging me $150 for cleaning, when I inquired about it I got told that it was that price because there was no prior notice. As stated above I had given plenty of notice, including handing in my apartment keys. They refuse to work any of this out and say that I need to pay for all utilities til the end of my lease. Which I am happy to pay for anything that I use up until I move. DO NOT RENT WITH THEM UNLESS YOU HAVE MONEY TO GIVE WILLY NILLY!!!!! Read More

Love living at the Ventura! Very clean environment and dog friendly! Staff has been incredibly helpful during my stay! Highly recommend living here! Management is also amazing and always eager to help! 5 STARS!

Maintenance is great and responds quickly to requests, but other than that, this place is VERY overpriced for such an older complex. No on-site gym, no in-unit washer/dryer, no computer room. That's just absolutely ridiculous to me for what they charge. And there will certainly be hidden fees in your rent, which obviously isn't fun to find out about when you go to pay your rent. Location was great because I worked at Globe Life Park, but I'm sure you can find more value for your buck elsewhere... if you are looking to move into the area. I'll be leaving the DFW area at the end of the year, but I definitely wouldn't renew my lease if I was staying. Read More

Lady was so friendly told me one thing was skidish to fill out application stated they where running a special and I fell for it as soon as I left she called and said my application was denied and I couldn’t get my money back never again!!!!!!! Don’t apply liarsssssssss

I have been dealing with noise from neighbors' dogs and various issues by the pool since the day we moved in these apartments in April 2016. People will play volleyball and swim after midnight and when I try to talk to the office, they just tell me to call the police. For example, earlier in the summer, people were out drinking and breaking glass bottles by the pool at 2:00am. By the cops came, they were gone, of course. Our upstairs neighbor constantly listens to music with the bass turned up... loud and we have asked him repeatedly to turn it down and eventually had to call the office about it. All they said was that they would give him a lease violation.

Sean, a Ventura Apartments employee who lives in the apartment below us, found a dog and it's been barking constantly for two days so far. Tonight, we knocked on his door to ask about the dog. He opens the door, says "yeah, I hear the barking, it's taken care of" and slams the door in our faces before we even got a word in. I can understand the stress of finding the dog outside and keeping it for a few days, but all we did was try to ask about the dog and how long it was going to be staying, especially when I have talked to Sean many times and he and the other employees in the office know about my complaints. It's quite unprofessional for a known employee to act like that, even if he's not at work. A few months ago, when I asked about breaking my lease, the office staff told me it would be about $1600, and of course, I can't pay that, but they haven't really done anything to help me with these noisy situations. They just say they will call the resident and ask them to keep the noise down.

I definitely wouldn't recommend these apartments. Although the maintenance has been good to us, the paper-thin walls, random people walking around, non-residents in the pool, noisy neighbors, and office staff have not. Read More