The Flats on San Felipe Apartments

I was quite disappointed by my interactions with the ladies working in the front office. Despite their friendly demeanor and warm smiles, it became clear that they fell short of providing efficient service.
Firstly, there were instances where misinformation or exaggerations seemed to be common among them. For example, when I asked about the availability of parking spots in our building, one staff member assured me that we would not have any issues finding a spot for my vehicle. To my surprise,... however, I found myself struggling every day to find a decent place near the entrance due to limited spaces available. This made me question if there was some level of dishonesty or perhaps just an oversight on their part.
In addition, when requesting maintenance assistance for an ongoing issue with the plumbing in my unit, I was met with delays and lack of responsiveness from the ladies at the front office. Despite their reassurance that a technician would visit soon to resolve the problem, it took longer than expected, leaving me without proper facilities for several days.
Their overall attitude seemed indifferent or even somewhat dismissive, as if they were only doing enough to get by rather than providing attentive and personalized assistance. This lack of concern was apparent not just in their interactions with residents but also towards potential new tenants who visited the office seeking information about vacancies.
Their unreliable communication, apparent dishonesty or oversight in conveying accurate information, and seemingly indifferent attitude towards addressing resident concerns contributed to an overall dissatisfactory service experience.
If you are looking, in all honesty; look elsewhere! Read More

Do not mover here. You will be fight roaches in door every day. They never fix anything. This place has roaches coming out of the carpets. The management promises to take care of things and never due. Not a safe, healthy or peaceful enviroment whats so ever.

The Property Managers, and assistants will lie to get something they want. service calls dont work. you need to go to the office to get anything done. and they loose packages.

Horrible management staff - manager, Brittany will lie and make you feel terrible about any interaction had with The Flats. It used to be called 'Martha's Vineyard' but they went through a re-brand and it wasn't any better. Popcorn ceiling, poorly ventilated apartments. You can find somewhere else for same money down the road.

We moved here in August from out of state. For the square footage and location the price is amazing. We have submitted work orders and they have always been addressed quickly. We feel safe here and have had zero safety issues. Unique floor plans that we hadn't seen at other properties. Kelly, has been excellent anytime we have had a question or issue.