The Patten East Apartments

It's poorly managed. People in the office are notoriously hard to reach. They will charge you fees for stuff without notifying you. The laundry room is a disgusting mess. The water system is constantly breaking. The majority of the summer the pool has been closed. My apartment is constantly falling apart and then when I get stuff fixed eventually the job done is usually shoddy and I end up calling maintenance multiple times. I hate living here and will leave as soon as my lease is up.

This apartment was my nightmare. The management team was extremely disorganized and unhelpful.
1. Lease Start: On the day before my lease began, I was told my apartment was not available, and I couldn't move in. It took eight phone calls to resolve the issue.
2. Move-In Condition: The apartment was in horrible condition—jammed bathroom door, paint on the mirror, broken dishwasher, no washer/dryer, no microwave, damaged walls, no WiFi, broken shower curtain rod, and nearly falling cabinet doors... .
3. Hot Water: No hot water for two months with no compensation. When I broke the lease, they demanded a penalty and refused to return my deposit, violating Texas law.
4. Package Theft: Packages were frequently stolen, and the leasing office refused to help secure my deliveries.
5. Maintenance Requests: Maintenance issues can never be resolved. I put a painting working order and waited for three months. They never show up to fix it.
6. Lease documents: You cannot see your lease agreement on the resident portal. I asked them to send me a copy, but I never receive it even after I moved out.
Living here was a constant source of stress and frustration. Avoid this place at all costs! Read More

I recently moved in and the staff was so great to work with. Moving can be stressful and they made it easy and took away the stress of the situation! I’m very thankful to be here

There are hidden fees in the rent. They will quote you on something and you will pay something different every single month.
They do not come and fix anything, pest control is charged but pest everywhere, and packages are constantly stolen.

I had a rather disappointing experience with this apartment complex, as I felt that they mishandled my application process. Despite paying the application fee, my movement date was delayed and I was subsequently ghosted by management.

Upon visiting the leasing office in person for an update, I was informed by Jennifer, the manager, that my application had been rejected by management, a piece of information that had not been conveyed to me earlier.

Adding to my frustration, Jennifer proposed... an alternate apartment (B2 instead of the anticipated B3) without adjusting the price accordingly. Moreover, her promise to send over the new lease agreement for this substitute apartment via email was never fulfilled.

In light of my experience, I would caution potential tenants about the potential for inefficiency and miscommunication that I encountered here. The management seemed evasive, which resulted in three weeks of wasted time. Moreover, once you do secure a lease, be prepared for additional monthly amenity fees. In my opinion, you could find better value for your money, along with a higher quality of apartment, elsewhere. Read More