1/22/25
Bad reviews
Too many bad reviews on apartments.com. Not trustworthy
Review from Apartments.com
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The fees below are based on community-supplied data independent market research.
Paid by Tenant
Paid by Tenant
62 Ratings & Reviews
1/22/25
Too many bad reviews on apartments.com. Not trustworthy
Review from Apartments.com
1/7/25
We were scheduled for a tour at 12pm. Our tour guide was supposed to be Rose. This place is an hour drive from our place. Once we get there, we were told by another worker, Wendy, that Rose is very busy and that we would need to reschedule for another day. We asked them when is the next tour available for today and they said at 3. We have a different schedule at 3 and touring would only take 10 minutes (according to Wendy.) She also said that we can join another tour if the person is OK with it... (that was not true). I understood that none of this is Wendy's fault. However, it did feel like she wasn't as helpful as we would hope she would be. For the most part, she stayed that there was nothing that she could do and we need to reschedule. We have read other reviews and Alexi's reaponse. However, nothing has be fix and people are still experiencing the same problems.
Review from Apartments.com
12/24/24
This place is roach infested, loud music, non-responsive management that doesn’t answer your phone calls, work orders never get handled and trash is never picked up. If that’s not enough, the stairs have been broken for over a month and they’ve yet to bother to fix them. The list goes on. Don’t make the mistake of moving here.
Review from Apartments.com
10/1/24
1. They never answer phone calls
2 . Leasing they didn't show up the they of my lease like the first day they was supposed to give me the key nobody was there the next day was a holiday so 2 day without having a house. .
3 bad neighbors music all the night
Review from Apartments.com
8/22/23
Roach infested!!, neighbors stomp constantly alll day, they play music very loud at night, people loiter on the stairs all day and night, maintenance takes forever to come fix things it’s been months and I still don’t have working lights, trash everywhere and it stinks!, no parking spots because everybody thinks this is a car lot to store cars with no tags, rude office people, and very over priced for bad quality things! Don’t do it !!
Review from Apartments.com
7 People Found This Helpful
Property Manager at Alexi at Willow Bend responded to this review
We're sorry to hear this has been your experience. We recently took over the community as new management and are working on significant improvements. We'd like to connect you with our Community Manager to work on a resolution and improve your... experience. Please give us a call at (972) 930-1500 or stop by the leasing office at your earliest convenience. We look forward to speaking with you.
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Shoppers will appreciate Alexi at Willow Bend Apartments proximity to Haverwood Village, Frankford Crossing, and Frankford Market. Haverwood Village is 0.3 miles away, and Frankford Crossing is within a 15 minute walk.
With a TransitScore of 27, Alexi at Willow Bend Apartments has some transit, including 10 transit stops within 16.3 miles. Transit options include North Carrollton/Frankford Station and Downtown Carrollton Station.
Recreational activities near Alexi at Willow Bend Apartments are plentiful. Discover 3 parks within 4.1 miles, including Beckert Park, Arbor Hills Nature Preserve, and Environmental Education Center.
Living in Dallas provides easy access to Dallas Love Field, located just 22 minutes from Alexi at Willow Bend Apartments. Another nearby airport is Dallas-Fort Worth International, located 20 miles away.
Tour Options:
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Open 9:00 AM - 6:00 PM Today