10/30/18
Parking, towing, turnover are terrible. Maintenance is amazing
Ive a number of issues with AVANT on Market Center in the year I've lived here.
Elevators. Don't be deceived when you go on a tour of the place. They will take you up on an elevator and then down another elevator, perhaps even a ride on the third elevator. Those are the only three elevators. Placed perhaps 15 seconds apart, which fails to prepare you for the 140 yard walk to your apartment. That's nearly one and a half football fields! Heaven forbid you've groceries or left something... in your car!
Or consider this, the weekend comes for you to move into your fourth floor apartment and suddenly ALL of the elevators are out of service. Yes, ALL of them. You phone the office, they don’t answer. Saturday, you walk into the office drenched in your own sweat to hear “they will be here Monday to look at it.” But your moving truck is due back Sunday. It won’t fit in the parking garage. So anything you aren’t willing to haul up the four flights of stairs, you instead have to put on a wagon and make the long spiral journey to the fourth floor of the parking garage — Reaching your 4th floor destination is simply the beginning, you still have 140 yards to go! Management’s response to this is “we apologize for the inconvenience.”
Towing. Its nothing short of predatory. The town company makes their rounds 6-8 times a day, slugging the normal traffic (residents trying to get to their own apartment) as their tow truck lurks slowly down the ramps along side a poorly dressed counterpart wildly running around with a flashlight peeking in every vehicle, anxious to find another victim. How did they get in the parking garage to begin with? Well, Management gave them their own keyless entry device… sounds like they are looking out for their residents for sure!
They frequently tow authorized vehicles. Don’t believe this? The problem has gotten so out of hand they've had to implement a new policy for the tow truck driver, who is now required to photograph the vehicle before towing it!? I'll let you marinate on that one for a moment.
Staffing. There is more turnover here than a college Sonic. I’ve lived here less than a year, there has been four, perhaps five assistant managers since I arrived.
FIVE star maintenance!!! I really mean that. These guys are fast, friendly and do a great job. They are the highlight and only appreciable part of the “AVANT experience.”
Review from Apartments.com
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