3/28/24
Poor Management
My car was hit by the construction workers hired by Icon at Ross and management did nothing to assist me in getting payment from the uninsured driver. The property manager ignored my multiple emails for assistance. Unprofessional doesn’t even cover it.
Review from Apartments.com
Property Manager at ICON at Ross responded to this review
We sincerely apologize for the challenges you have experienced during your time at Icon at Ross. Your feedback is valuable to us, and we appreciate you bringing these concerns to our attention. We apologize for any inconvenience or frustration you... have experienced with the incident with your vehicle. We take pride in providing the best possible customer service to our residents and apologize if at any time we fell short of that. We are committed to resolving this matter to your satisfaction and encourage you to contact us at (214) 431-5450 so we can further discuss your concerns and work towards a resolution. We value you as a resident, and we are here to assist you in any way we can.