State Thomas Ravello Apartments

I lived hear for a year, and it was horrible.

Pros:
1. Location: location is great, please find any other apartment complex in the neighborhood.
2. The maintenance men are good and hardworking.

Cons:
1. Management: The management is horrible and never takes responsibility for any problems in the building.They will lie straight to your face. When I toured, I was shown the rooftop pool which would be opening soon. It opened 9 months into my lease.
2. Broken elevators: In the 12 months that I... lived here the elevator in my building was out for 8 months. The freight elevator was out the entire time. Any time I would ask management for an update, they would tell me that the elevator would be back up by the end of the week.
3. Flooding: my apartment flooded, and management did nothing about it.
4. Gates/Security: The gates were ofter broken and homeless people come in and hide in the parking garage. Multiple cars have been broken into and management will do nothing about it.
5. Mailroom: Packages can only be delivered mon-fri 9-5, so there have been multiple times where amazon can't deliver a package. Multiple packages have also been lost by management. By the end of my living here, I sent all of my packages to a friend's building
6. Garage: The garage is tiny and there isn't enough room for two cars to pass each other. People frequently scrape their cars on the side walls of the garage. The lay out is also terrible, it takes about 10 minutes to get from the bottom to the top.
7. Parking: My roommate's car was towed from his reserved stop that he pays $50 a month for. Management refused to cover the cost.
8. Double charge for rent: I have been double charged for rent multiple times while living here.
9. Building cleanliness: The building is always dirty, covered in dog pee/poop. The carpets in the hallways smell foul, and there are holes cut out in the dry wall. I was embarrassed to bring people through the building. My unit was filthy upon move in, it had not been cleaned.
10. Fire alarms: Fire alarms would go off randomly throughout the entire building and not stop for at least 45 minutes, so good luck if you WFH. Read More

Ravello is a great place to live really close to downtown Dallas! Been living there since october and I have enjoyed it ever since. I totally recommend this apartment complex to be your next home!

There have been a lot of great amenity updates since I’ve moved in. Still leaves a bit to be desired, but no major complaints. A great property in a great location!

Great location, great space, maintenance and amenities could use a little upgrade. Amenities are outdated compared to close by apartments. Otherwise a nice apartment.

Amenities need some improving and the resident inconveniences are not met with proactive, customer-centric responses.
Noise is an issue within the building itself.

Great location, safe area with increased police patrol and response, responsive maintenance staff