6/24/24
AVOID AT ALL COSTS
This apartment complex deserves zero stars. For one after over a year I have yet to receive my refund check. Additionally, when trying to apply for a new apartment they said I have an outstanding balance of over $1,000. I know for a fact that I do not owe this as all of the rent was paid and they are trying to charge me for time that I was not living at the apartment. The cooperate company and the staff at the office will not remove this charge even though they both have said I only have a $100... charge from them. Additionally, this should not of been a problem as they did not return my security deposit which would have taken care of that charge. I intend to file a lawsuit if this is not resolved. Also, my phone calls are being dodged, I am being told false information as cooperate and the property are not even on the same page, and I am given false promises as they assured me they would get back to be the next day and they never did. This apartment and the entire cooperation should be avoided at all costs.
Review from Apartments.com
2 People Found This Helpful
Property Manager at TwentyFive25 responded to this review
We are deeply sorry to hear about your experience, and we take your feedback very seriously. Providing excellent service is our top priority, and it's evident that we did not meet that standard in your situation. We understand your frustration with... the charges and the communication issues. We urge you to contact our customer service team directly to discuss this matter further. We are dedicated to resolving any issues to ensure our customers' satisfaction. Thank you for bringing this to our attention.