Montecillo Living Apartments

I lived at Santi for 6 years, and it went from one of the best properties in EP to one of the worst. When the original property manager left, any semblance of high standards left with her. My AC went out multiple times, and I was constantly worried it would go out altogether and not be replaced in a timely manner as many others had issues with this. The security gates are constantly left unlocked, so any thought that this is actually a secure community, is a myth.

When they decided to repaint... the balconies at my building last year, I was unable to use my balcony for months and as of my move out a few months ago, I don't believe they ever actually repainted all of the balconies.

Luckily I've relocated out of El Paso, so I won't have to deal with this management company ever again, but if you're looking for a "luxury" apartment in El Paso, stay away from Integrity. There are way better properties. Read More

My first weekend when I moved in, the AC in my apartment didn’t work and they had to order new parts that took 2 weeks. So they obviously do not check apartments before they rent them to you and you move in. A few months later, my circuit breaker tripped if I used my microwave. They replaced the microwave and the circuit breaker still tripped. The electricians just shrugged and never fixed it. The security gates never work properly, so good luck having anything delivered. Also, the residents... either have to prop all the security gates open with rocks, or just be locked out of their own apartment when the system malfunctions for any reason! For the amount of money you pay in rent, you do not get a very good product or customer service. The leasing office will not call you back no matter how many messages you leave or emails you send. I am moving out as soon as I possibly can, because they will not let you break your lease without ridiculous penalties. Once you sign that contract, they got you for a year! Don’t make the same mistake I did. There are nicer apartments for half the price in El Paso. Read More

Just moved into the Santi a few months ago, and I was VERY excited to be here. However, I now have to say that the staff in the office have made my time here very challenging and frustrating. I have had to request a service order now three times. Scheduling this with them has been an up hill battle each time. So much so, that now I dread having to call on them again. I have a broken door handle on my bedroom. Not a big deal, but part of me wants to just live with it rather than request... another service order and deal with the hassle of the uncooperative staff in the leasing office. Each one of them behaves like they are doing me a favor by even talking to me. If this doesn't improve, I can't see myself renewing. I'm already regretting my move here. Read More

I have been living here nine months and will not be renewing my lease. The girls in the office have perfected the art of being rude and dismissive with a smile on their face.
I ask for maintenance and I'm politely scolded for having the audacity in asking for a specific day of the week.
This place is not cheap. I wouldn't recommend this place to anyone.

The location is great and seems to have a lot of great things coming. But the people in the office smile at you while they blow you off when you bring a concern to them. The staff manager will hide in her office out of site while she listens to her clerks make excuses and do nothing to help. Leaving as soon as my lease is up.