5/1/24
Management does not care
When we moved in they promised updated security, and nothing happened with that. They will pick and choose when to implement their rules, like with trash. The dog trash can is always full, there’s always trash in the stair wells and outside by the doors leading to the street. The elevators work half the time. We went 2 weeks without AC, no refund or discount on rent or utilities. They will give you a fine if your patio furniture isn’t up to their standards. If i had a chance to tour this place... before we moved from the military then I wouldn’t have moved here.
Review from Apartments.com
3 People Found This Helpful
Property Manager at The Franklin at Samuels Ave responded to this review
I'm sincerely sorry for the experiences you've described. Our team strives to provide a clean and safe living environment, and it's clear we fell short. We will address these issues promptly, particularly the trash disposal and maintenance concerns... you highlighted. Your feedback is incredibly valuable to us in improving our services for all residents.