6/2/23
The Lanesborough - Houston
I have been a resident since 11/2019. I have paid my rent on time for every month but two, when my bank info was changed and the banking was a process. Our car's catalytic converter was robbed in the apartment complex. Since, we bought a new car and requested a 2nd garage at half price as compensation for our out of pocket expenses of $1,000 since the theft was on their parking lot. The manager, Elizabeth told us the full garage price was not negotiable. We only asked for half off and were going... to continue with another lease, while leasing 2 garages. We do not feel valued or appreciated. We also asked to put our new car in the garage while we went out of town and they said they could have it today. They never came thru so now we will have to go out of town with our new car at risk!
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