4/13/23
Rats, Roaches, trash and POOR Office staff
The day I moved in, I had a water leak from the washer and water was from restroom all the way to kitchen. It was fixed within 2 days. I live on the backside of apartment and all a long fence you can see trash piled up, people just throw their trash over rather than taking it to trash bins. I also had a RAT (NOT a mouse) and was told exterminator would be out next week on Thursday a whole week later. (I have video proof of it crawling on the stove and jumping behind the fridge). The exterminator... set up poison and the rat must have died under the kitchen sink because there was a foul smell that I still get a weft of and its been 2 months. When I called to complain, office sent maintenance to board up all the holes but smell remained. The apartment was not properly cleaned and still has drawings and dirty marks from previous renters. Office hours are a joke, no one ever answers and they definitely don't return phone calls. I ALWAYS have to walk to office and even with normal business hours, office doors will be locked and blinds will be closed. I was in a desperate situation to move and signed a 6 month lease, I would NEVER recommend this place to no one and parking is the absolute worst!
Review from Apartments.com
4 People Found This Helpful
Property Manager at Waterside Apartments responded to this review
We sincerely apologize for the various issues you've encountered. It's unacceptable that you faced such problems, and we're deeply sorry. We understand your frustration and assure you that your feedback is a wake-up call for us to improve our... services and ensure better living conditions for our residents.