Water Ridge Apartments

Do not waste your time applying for an apt here! They will take your money and make it impossible to move in.

The number of issue you will have are huge. We had no sure off days in the dead of Summer, mice, noisy neighbors and my car was broken into is just the short list. I would never be dishonest about a review because people should not waste their money or feel disappointed an where they live. I dreaded live here.

If you are looking for a motel then apply here! You will get roaches in the kitchen and an unclean apartment. I think a motel is cleaner! When you complain they threaten you! The pictures showed above are not the real thing I wish I could attach pictures! The staff is unpleasant and rude!

There phones are always down I can even call them to ask how much the water is they didn't leave the bill on my mail box.
Apartments are nice but you can never get a hold of staff or maintenance. Will update if any changes.
(Update 3months later) So I got an email about taking care of the maintenance problems. I've been here since the end of October so near 6 months now. They finally wanted to send someone to come take care of the maintenance but funny thing is when I responded no one got back... to me.
I really wish they could work with me on getting the roach problem fixed cause I saw roaches in the apartment the second day after I moved in and now it's just a bigger issue. I also have problems with both sinks it piles the water up and falls all over my floor, I believe these issues are not that big of a deal but I justmoved in when I already had them. They should've addressed it before moving anyone in.
Also, they changed office hours without warning anyone from 8-7 I believe now to 10am-6pm. I tried to go one day before work since I have to be a work at 9 and one of the maintenance guys had to call the manager to open the door to take my money order. They laughed and said "Yeah, we're open for money." It was unprofessional, hope I can get these concerns taken care of atleast with the maintenance. Read More

DO NOT MOVE HERE!

I am a current resident at Water Ridge Apartments in Irving, TX. I lived here for a year and just renewed my lease and transferred to a new unit in July because the staff was great. Then....... The entire complex staff was changed, down to the maintenance men and make-ready maids.

I was served a notice to vacate for non payment of November rent and utilities on November 7, 2017 as well as a Notice of Actual Lockout for monies I do not owe. I have attempted to follow the... order of resolve to communicate my grief and distress over these false claims to monies owed. I have recently contacted a lawyer and the office regarding these issues of Water Ridge Staff ooerations under Clear Property Management. I have staff signed copies of the money orders submitted oct 30th{rent} and Nov 4th{utilities} for payment of November's fees and have verified through Western Union that these money orders were cashed. I also have told them im not receiving any notice for the utilities since moving into the new unit and it still is not fixed; plus they charged me a late fee for utilities even though I wasn't notified of initial charges. I got a call to inform me of the amount this month, though. Smh. I took these to the office assistant manager and they ignored my statements and stated I'd continue to get the notice to vacate until I paid off balance. I have emails and recordings to back this. I request a representative of Clear Pm corporate office contact me requarding this and several other grelievences that I have yet to get resolved to satisfaction with Water Ridge apartments' rude and unavailable staff. I also have screenshots of several emails between me and the complex's staff denying my legally granted rights to written information regarding my units and billing. This is another attempt to resolve issues between the property and I in a fair manner.

Also after speaking with the office friday 11/10/17, i received a notice stating I violated my lease by littering my patio and trash by my entry. I was home all day. no one ever came to my apartment to access the 2nd floor patio nor did I put any trash outside my door. I am being harassed because the office made a mistake in billing and I won't roll over and accept it. Read More