10/27/22
Poor Office Management
Poor communication from office management. Valet trash is inconvenient, you have a two hour window in the AM or PM to put out your trash bin and often it’s not picked up. You have to jump through hoops to get your trash picked up and they hit me with a $50 fine with no warning, as promised.
Review from Apartments.com
3 People Found This Helpful
Property Manager at Platinum Castle Hills responded to this review
Thank you for reaching out. We sincerely apologize for the less-than-stellar experience. Please call us at (972) 899-6333 to discuss your concerns when you have the time. We look forward to hearing from you.