2/22/25
I recommend do not rent
I would not recommend Heritage at Lakeside in Plano, Texas to anyone especially seniors or those looking for a well-maintained living environment. My mother is elderly parent livered here and my experience was unacceptable. I had maintenance issue that were ignored and failed to address serious issues like leaks and bug issue and mold and etc. Also, pest problems and unfair security deposit practices that kept all my mother's security deposit after moving out, they unjustly kept the security... deposit. We left due to no good living conditions, and we give them enough time 120 days stating we were moving out. We had bugs in our food and at night we had to wear mask so bugs would get in our mouth. The lack of care and professionalism from management and two coast living made this a frustrating and disappointing experience. They even sent my mother to collections and kept security deposit. I will show picture when we moved in and after. Also, have video of the place when we moved out. If you are considering renting here, be aware of these ongoing issues. The company two coast living is rated 1.4.
Review from Apartments.com
Property Manager at Heritage at Lakeside responded to this review
Hello Trina,
We’re sorry to hear about your experience and we genuinely regret that this was your perception of your time with us. We have a new management team in place that is dedicated to ensuring the comfort and well-being of all of our residents... , and we sincerely wish that had been your experience as well.
Residents can submit maintenance requests through our portal, and we ensure that they are addressed within 48 hours, with emergency requests being prioritized and handled more quickly. Additionally, we offer regular pest control services to all residents, and we encourage anyone experiencing any pest-related issues to schedule a visit to their unit so we can address it as quickly as possible.
Regarding your security deposit, we always act in accordance with the terms outlined in the lease agreement. If you have any concerns or questions about your security deposit, we would be happy to address them directly. Please feel free to contact us at (972) 943-3577.
Thank you for sharing your feedback, and we hope we can assist you with any questions.