5/31/24
They were great until I moved out
I consistently had an issue with my bill. It was about $15-$20 max every month for my water and sewer together. Every month they would refund the difference, but I would have to remind them MULTIPLE times. I mean going in every single day all week to get it fixed. When I moved out I had a bill from Conservice (water and sewer) for $176. I called before the bill was finalized. Vanessa (who I would always work with) told me “let’s wait until the bill is finalized” which is what she says every... single month. Well the final bill came, and she did not fix it. So I’m out an extra $150, which is over half the deposit because of an INCORRECT WATER FEE I had consistently for about half the year I was there that they are aware. The lady below me had constant water leaks, so much so that maintenance rushed inside one evening to make sure my washer or dishwasher wasn’t leaking everywhere. They weren’t even running. So there has to be a leak inside building seven somewhere and they’re making us tenants pay hundreds of extra dollars for the wasted water. I was going to give this place five stars but you don’t mess with peoples money.
Review from Apartments.com
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Property Manager at Champions Gate responded to this review
Hello- Thank you for sharing your feedback with us. We're truly sorry to hear about the issues you've experienced, especially with your water and sewer bills. Dealing with recurring billing discrepancies can be frustrating, and we apologize for any... inconvenience this may have caused you. We've thoroughly investigated your concerns regarding your final bill. While we acknowledge there were previous issues with the water bill, those have since been resolved. Additionally, we've provided you with a statement of deposit and a final invoice from Conservice, outlining the charges in detail. We understand that the final invoice may have been higher than usual, but this was due to two separate billings owed. Please know that we take your concerns seriously, and we're committed to ensuring that our billing processes are accurate and transparent for our residents. We sincerely apologize for any frustration or inconvenience you've experienced during your time with us. If you have any further questions or concerns, please don't hesitate to reach out to us directly. Your feedback is valuable to us, and we're here to assist you in any way we can. Best regards, Champions Gate Management