Charleston Apartments

I agree, 100% with the review posted on June 12, 2023 with the title: AVOID LIKE THE PLAGUE -HORRIBLE, and all the things stated. I believe that this property is under a maintenance and management crisis. Do not be fooled by a friendly face taking you on a tour. It sure does look nice, but what they won't tell you is: the pool(s) were closed for most of the heatwave, for maintenance; the security gates have been left open for more that 2 weeks with no notice posted as to when they will be... closed; the maintenance crew reduced from 4 (where some lived on site) to 2 (that live a great distance away, and could care less during an emergency, are unequipped to handle such emergencies anyway; the management is constantly sending out threatening "fines" emails to the residents; the management seems to be more concerned, as of late, in hosting events for their residents vs. fixing emergency maintenance issues. If you still choose to move into this community, be sure you insist on walking through the actual unit you will be renting. Also, find out which AC units is connected to the unit you will be renting. At least half of the units are still operating with the original units from the building date of 1994! You will be paying through the roof for your utility bill, and it will never keep up with the heat to make your apartment livable. Read More

They have a useless on-site maintenance crew who is unprofessional and unpleasant. I have submitted nearly 10 service requests for an AC unit that DOES NOT WORK and the request gets marked as complete BUT my unit continues to get hotter. I plan to move out ASAP

DO NOT MOVE INTO THIS APARTMENT COMPLEX! YOU WILL BE SORRY YOU DID.

First I must say that the scenery of cleaniness and curb appeal of property is simply lovely and well maintained. The lovely ladies in front office are simply amazing. The maintenance team continuously delivers quick, clean and efficient service.
However, this community represents one big family and most of the staff stay on property which speaks volumes about the community.
I also appreciate the character of the mature working class this property attracts.
Nevertheless, I believe the rent is... fair and condusive to the floor plans and according to the income median in this area.
Last, If you're looking for a quiet, clean, mature atmosphere then Charleston is for You. Read More

I really like this place, but...Don't rent 1st floors. Initially I had on issues, my former nieghbors had carpetin. During their renovation carpets were removed and replaced with linoleum. No padding was used, therefore causing excessive noise. The top floor creaks loud! Especially if the top floor tenants workout. After several videos, Ms Bonnie's (Mgr) lame response was "noise is a matter of perception". After seeing other reviews I noticed, I'm not the first tenant to address these same... noise concerns. Their reviews are similar to mine. I'm a paying tenant and my perception didn't matter. After several emails and one meeting with Ms Bonnie, she no longer returns calls. Ms Christina and Bonnie are very sweet during the lease process. The minute you address an issue they shut you out. This is very disappointing. Read More

Coming from Los angeles , I lived in a first floor apartment building and never had one problem at all. Moving from a place where you been all your life to San Antonio is a huge move. Especially when you have it made. But I just started a beautiful family. San Antonio is half the price of LA in every aspect even school. If you want to live in a very small creaky , built in the 90’s apartment that has creaky upstairs floors where you can hear everything your neighbors are doing this is the dream... home for you ! I never once had a noise issue in Los Angeles but the day I moved here it was nothing but stomping , I can hear when they shower , I can hear when they argue , come home etc. I’ve spoken to multiple people and all the apartments are like this. I went as far as recording the noise for proof and spoke to the manager bonnie 8 times on record and had emails and in person interviews . I have over 50 videos on my phone of them slamming into the walls. But all I got was “ the noise we here might be loud to you , but to us it’s just regular noise and those are very nice people “ . She had their back over mine and never once did anything to help me . Can you imagine going all in on an apartment with a new baby boy and having him wake up screaming because there’s neighbors stomping and arguing upstairs and you can’t do anything about it at all. The people that are suppose to help you , won’t help you at all . Isn’t that alarming ? How crazy does that sound cause here at park at walkers ranch its reality. They won’t help you . They won’t renovate. They just have you deal with it even though you are stressing everyday over people that have control over the way you live in an apartment. Do not move here . Worst bang for your buck. Read More