The Place At Castle Hills Apartments

I cannot say enough good things about this apartment community. Stephanie is my leasing agent, and is so efficient, professional, and friendly. She understood the urgency of my daughter’s need for a quick move from her current apartment. She was encouraging, welcoming and willing to work with me, mom, to assist with the details. Not once was I told I could not be present and in the mix, because I was not going to be on the lease. The deal was sealed in a week. I believe Stephanie, literally... jumped through fiery hoops to get my daughter the needed apartment in her budget, super-fast. I am truly grateful that this agent stayed in touch with me, updated me and when it was time to sign on the dotted line, explained everything, two and three times to make sure every step went smoothly. Stephanie, loves her job, loves her clients and her co-workers and believes in her product. It shows in every breath she takes and the courtesy she lavishes on future tenants.
The apartment grounds are massive, well-kept and updated. Family and pet friendly, plenty of parking, a playground and gym and lots of area to walk and enjoy the mature oak trees. The apartment itself is smaller than what my daughter had but we both laughed because the floor plan is so much better designed. It feels equal to or larger. All appliances are new, the carpet is new, there is a sliding door to a small balcony, which I never thought would come with this small space. Thrilled, thrilled, thrilled. Honestly, while it has only been a week, this apartment community is starting off on a great foot. If Stephanie is the indicator of the temperament of the office and maintenance staff, this is a 5 star facility in my eyes.
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HORRIBLE PLACE TO LIVE IN! These apartments are so outdated that you will face maintenance issues way too often! And when I'm talking maintenance issues I mean poor plumbing (water literally leaks through the bathroom floor),and upstairs units will leak into yours and cause mold. Not to mention, mailboxes get broken into about once a month with nothing done about it. You can request maintenance but they will never show up.

I am happy to say I am glad to be here. The amenities are wonderful and management is awesome! The best part is washer and dryer is included. Convenient and I recommend this place to everyone??

They used to be on top of things. Giving noticed by both text and email but now they come into your apt without a notice or leaving any kind of note and then they decide they are cutting your water for "emergency" reasons that no one is aware of and the rude Goergie in the office says she will be checking on it and in less than 1 second gets back on the phone saying "I don't know"
Thanks for the notice!
We sure do get notice on giving away food but not on the important things.
Thanks for... nothing. Read More

Do not live here. I have had 9 different times that my apartment has been flooded due to 3 different issues which to this day only one of them has actually been fixed so I will not be getting water damage from it but the other 2 are still ongoing. I have only lived here for 3 months. The management refuses to be inconvenienced to call me on a weekend even though having my apartment full of water is quite inconvenient. They have never fixed the damage caused by the water either. My apartment... looks like a wreck. This most recent incident has my guest room full of my upstairs neighbors shower water and they do not even pay for a carpet cleaning company to come out and clean this filthy nastiness. I have had over $2500.00 of my own personal property damaged due to this and they still refuse to accept responsibility. This should not be my insurances responsibility to pay. It is their blatant negligence that has caused this damage so it should be their bill. Read More