Vineyard Springs Apartments

I have lived here for almost two years and it has gotten awful here.
At first we had no problems. We had to transfer units due to my brother moving in with us. We received the keys at 3:50 on a Saturday and they close at 4. I walked into the new unit to find it was infested with roaches. I went to the office and they were closed. I called the emergency line and someone came out to bomb it. Long story short it took us two weeks to be able to move because I had to fight and fight with them to... spray, clean the apartments and switch my appliances that didn't work. I actually went and sat in the office because the manager refused to speak with us. We were told that there is nothing we can do and she doesn't have time to talk with us. I ended up emailing the parent company and they finally started to help. As for everything else here is my list of reasons not to move here

Pool closed all summer
Gate is always broken
Half the gym equipment is broken
Dirty hallways that are never cleaned
Trash all over the property
Mailroom is always trashed and the gate door is broken
Work orders take months

Just a few extra complaints

I was told they would put me on a waitlist for a garage and after months of seeing people move out and new people get garages they told me they don't have a waitlist. I did finally get a garage but now I don't have a key and its been a month.
The cabinets were literally falling off the wall when we moved and that also took months to fix.
The carpets were disgusting when we moved in and clearly not cleaned. They claimed that it felt oily because they bug bombed the apartment.
When it comes to the windows they either don't open, don't have screens or the screen is torn.

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The good reviews regarding this complex must be fictitious. My daughter lives here and has had nothing but problems. Management has changed so much and multiple maintenance guys have quit. New countertops were placed over rotting counters that are falling apart. Water leaks have resulted in mold. Promises to fix these issues were never carried through. My daughter finally called the City Inspector that came and issued several citations. The pool and security gates are not operable, so not sure... how they can be advertised. I could go on and on… Read More

If you want to live in an apartment with black mold and the management does nothing about it then this is the best place for you! I’ve had continuous black mold problems here and management refuses to do anything about it.

This place cares nothing for thier renters. Roaches when I moved in took month to get rid of them...I had to hire someone to get rid of them all. Now AC not working for over a month with no rent relief from them won't let me out of the lease. Just awful and not like it's cheap here. Good location but man the management could make it so much better and really have a great place here. Most staff is good just management doesn't empower them to fix things or make it right when it's wrong. ... Anyway I would recommend another place or two up the road lots of other places not as run down and as poor customer service Read More

This apartment is a con scheme waiting to take advantage of their customers.

Their lack of communication caused us financial loss. They manipulate to their benefit what is promised to take advantage.

They also will promise things such as amenity usage to get you engaged with a lease. These promises are unfortunately false advertisement.

The front staff has no time to fix or hear about issues.

Their clerical errors cause stress and time consuming issues.

Packages are often times misplaced... or stolen because of their lack of security and disorganization.
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