Avalon Potomac Yard Apartments

Just move in July 2022.

No words. Highly disappointed with management of how dismissive he was towards me because I am a female.

Loud A/C noise in my unit on the 5th floor that occurs periodically throughout the day. Instead of trying to get to the root of the problem and see where the malfunction is, he aggressively gave me the option to terminate my lease or move to a different unit that's not on the 5th floor. Very interesting because I did not ask him for neither. I simply just want... the problem to be fix.

He become defensive because I called him out on a review I saw that was posted back in June 2022 . The resident was having similar issue on the 5th floor, which he stated was not true. I find that hard to believe.

Now he have escalated the issued to corporate before even try to fix it. Terrible job.

The right thing would have been as a "manager" to send maintenance up or go to the unit yourself, stay there for about an hour, turn on and off the A/C , and see what's going. Not send me an email about what my options are and not try to get to the root of the issue and try to minimize the situation. Poor management.

So what happens when I move out? Is the problem going to get fix? Absolutely not!
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With all the issues Avalon Potomac Yard has, including frequently non-functional elevators, several door garage issues, not functioning EV charging ports, insecure and stolen bikes, shaking floors on the 5th floor because the A/C units aren’t properly mounted, not working appliances on the rooftop common area like fridge, grill, and fire place, the screeching pool pump every few hours, and the inability for firefighters to get in the building because management forgot to give them new fobs... [among others problems that I might no know or remember]… I received a notification to renew my lease with an increase of more than the 50% of my actual rent. Not bad I guess, but even in Navy Yard there’s apartment buildings with better deals than this place. APT is not a secure place for cars, bikes, and or even residents. You can also access the secure building from the garage (left open when they have issues with it) without the amazing key app “LATCH”, which is a required additional $75 in the new lease. Enjoy having a paid monthly subscription to open your apartment door. This is luxury living at Avalon Potomac Yards. Read More

The walls are so thin. The person above me walks so heavy that they shake the ceiling lighting. I hear my neighbors talking on the phone, playing music, sneezing, flushing the toilet, dropping the toilet seat so loudly that if I’m in the bathroom I jump. Fire alarms frequently going off, elevators being down, garage door issues, forced technology upgrade- Latch system (a bit slower to open the doors vs the fob we used to have). The only plus is maintenance will respond to your request in a short... turnaround period. Read More

Where to start…
Constant fire alarms going off.
The smoke detectors are extremely sensitive and go off with the slightest amount of smoke (usually opening my oven for too long when it’s on will set it off)
Fire department having to break in due to lack of communication from management about new access system.
Little to no or extremely delayed updates/communication from management.
Elevators constantly down and inoperable.
Garage door consistently being left open for repairs.
Amenity spaces... paid for by residents being rented out to the general public (and therefore general public being given access to entire building).
So much unnecessary noise from residents in apartment above (that simple insulation could fix).
No one on-site to ensure adherence to quiet hours.
Washer is extremely loud (don’t expect to sleep or hear your tv when it runs).
Dryer eats clothes (holes put in many items).
Multiple apps required to contact front/leasing office. Read More

I have been here now for almost 4 months and it is awesome. The staff is always super helpful and the maintenance is top notch. Chris the maintenance guy and his partner are always willing to help and do help, they follow up, check and make sure everything is resolved, and most of all they are quick. All of my minor issues were fixed in 24 hours or less. The property is quiet, and a nice break from the noise of the city. The location is great as well because I'm so close to stores. I highly... recommend this place. Read More