9/1/22
Liars
This is a warning to anyone considering living at lakeside in Charlottesville. They will do anything to get you to submit an application. One of their tactics is to make you hurry up and apply before you see the apartment. They will lie to make you hear what you want to hear. My experience was terrible! I called them to inquire about a specific unit number listed as available on their website. I asked if it is a first level, with no stairs, and with a lake view. To which I got a "Yes". I... confirmed multiple times, with my wife listening to the whole conversation while I had their representative on speaker. I put the application in, they charge me the $100. They waited until I showed up to check the unit, then they rum my credit. What did I see when I checked the unit? Glad you asked, its a unit that has a view of the weeds covering the lake, and has steps going up and down to it from the front and the back of the unit. Went back and let them know that this unit has nothing to do with what i was told and asked for my money back. I get the sorry we can't refund you, your credit check is running right now and there is no way to stop it and refund you. I kept asking them to check with "Corporate" letting them know that I was misled and rushed to apply before seeing the unit. They ignored me till I had to call them a couple of times request my money back. Then I get an email stating the same result: sorry we can't refund you. I then get compromise from them offering me a unit that really has no stairs, but more expensive for some reason with $50 off every month. Even after the discount, it was still a lot more expensive. Turns out, it was a unit that they didn't have much interest in, because of its high monthly rent.
I am posting this to warn people of Lakeside's unethical tactics. Do not pay for an application until you see the unit. Do not believe what they tell you about unit features. They are liars. You have been warned.
Review from Apartments.com