Kensington Crossing Apartments

Not a very good move-in experience. Nice neighborhood, the staff is nice. Thin walls, bar counter entirely too high, you can’t even utilize it to eat on. Floors are made of fake wood/some sort of wallpaper with some bubbles and oddly placed stickers over…I guess gaps or tears. A lot of flaws in the paint. No one took time to sand anything down…very cosmetic work. For the price, I expected better. The steps in the hallways are cracking and falling apart and spider webs are everywhere! The... hallways need power washing. Siding is starting to come off the buildings and they were just updated about 4 years ago. Read More

I’ve lived here almost a year now. The complex is under new management and I had hope that things would change for the better, but little did I know it was only going to get worse. My shower has been BROKEN for over a month now and we have been told multiple times that they are behind on maintenance requests and that this is not an emergency situation. They do not have an estimated time of repair either. Luckily I’ve been able to use my roommate’s bathroom to shower but we have also asked them... to compensate us for this inconvenience by only charging us rent for a two bedroom, one bath since the second bathroom is completely inoperable and guess what.. our request for that has continued to be IGNORED. I even sent an email asking for the contact information for their licensed and insured contractors so I could take the matters into my own hands to get it fixed… you guessed it! That email was sent over a week ago without a response!! I cannot wait to move out of here. Everything about this place is unprofessional. I have never dealt with an apartment complex like this in my life!!!

Oh and did I mention... the walls are super thin so you hear your neighbors and upstairs neighbors STOMPING around. But guess what.... this doesn't get resolved either, surprise.. surprise.

If I were you.. I would avoid signing a lease here! If you have another option go there instead! The staff is unprofessional and doesn't care about your wellbeing... maintenance takes their time handling your request... for the amount of money we are putting out to live here.. I expect the minimum when it comes to communication from the office and they can't even handle that. I would give zero stars if I could! Read More

I have lived here since Jan 2022 it has been a nightmare since I signed the lease. They were in the middle of changing staff and lost my original signed lease and I had to do the entire process over 3 days before my move in! I was moving from NC.

First week in the apartment I did not have working heat. The unit would run constantly and never warm my apartment. I purchased heaters, heavy blankets, thermal curtains all at their suggestion as they stated it was nothing to be done about the... system. That’s just the way it is. This is when I also discovered the inadequate wiring and when I was using my space heater and the microwave it would short the apartment.

Fast forward to present day I continue to put work order in for minimal air in bedroom. I have yet to see resolution. They air does not reach my room and I am constantly uncomfortable.

My apartment flooded over Christmas and they failed to communicate that to me and to my surprise I returned home to paint on my desk , dehumidifiers , and fans. It took them days to communicate with me what even occurred and why I wasn’t alerted.

This month alone I have been in the office twice with no solutions for my lack of air. I work to pay this excessive rent for the quality of living and lack of appropriate hvac unit and rarely make it in the office to speak with someone. I arrived 7/13/23 at about 535 and waiting about 15 minutes to speak with someone. The lady that comes in offered to help and I declined knowing I needed to speak with the manager. She proceeds and condescends me stating well we close at 6. There isn’t much we can do today. This is the second time I have been in this office in a week and have been told someone would reach out. Read More

Don't expect ANYTHING to be fixed on time or properly. I've had continuous issues with my thermostat since July and it never gets fixed completely. Went days in 80 degree heat this summer. Currently haven't had a working thermostat for almost a week and sitting in almost 80 degrees. They're still "fixing it", wont tell us when they'll be back or what the actual issue is. Maintenance also has left a huge hole in my bathroom without repairing it. I've even asked twice, the 2cd time it was still... not fixed.( Still hasn't fixed it) I've had to practically beg them to call us to give us a warning when they'll arrive due to our dog we have to kennel. Maintenance will leave with no explanation or heads up, left wondering if they'll return. Sometimes they show back up hours later, after we let our dog out of the kennel with no warning. The list goes on and on with how awful they manage maintenance and how bad maintenance is in general. Read More

Good:
- When we started our lease in the middle of the pandemic, it was pretty inexpensive, and got renovated shortly after, leaving us with a fairly nice apartment for a reasonable price. This is not the case any more, as the current leasing price is 50% higher than when we started.

- In our experience, the office and maintenance staff were very nice and responsive. Maintenance always did an excellent job fixing things

- Leaving at the end of our lease was fairly painless. Our security... deposit was quite small, and the damages assessed at move out were fair, and covered by the small security deposit, so it was a clean break.

Bad:
- For the entire duration of our lease, residents would drive ridiculously fast down the main street in the complex every day. Watching people do 40-50mph in a neighborhood, blowing through 3 stop signs everyday was ridiculous, and the only thing management did was send a single email saying "hey don't do that"

- There is SO MUCH litter and dog poop all around the complex. I walked my dog around the neighborhood twice a day, and would be able to fill a plastic grocery bag every day with candy wrappers, cigar wrappers, and plastic water bottles. The lawn care company didn't clean anything before they mowed either, so there was always shreds of plastic all throughout the grass.

Also, absolutely nobody cleans up after their dog, so whenever you need to walk through the grass you need to stare at the ground to make sure your shoes stay clean.

This is in stark contrast to the constant reminders from management to keep "high beautification standards for our community" with regards to only having a select few items on your balcony

- No recycling. In my opinion this is ridiculous, especially for having to pay an additional trash fee every month on top of the rent you already pay

- The quality of the renovations was pretty rushed and a little sloppy. The new countertops were not level, we had a few leaks from the new sinks, there was missing paint on the deck and under the countertop

- The floors and walls are very thin. Its very easy to hear upstairs neighbors walking around, or hearing music from side neighbors. Thankfully our neighbors never gave us any reason to complain

-If you live in the back of the apartment complex, you'll likely have to drive to take your trash to the one and only trash compactor, and you'll have a several minute walk to go get your mail and come back.
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