Marshall Springs at Gayton West Apartments

I wish I could leave a positive review but when you’ve lived somewhere for 5+ years and get overly charged when moving out due to expanding your family (which should be a joyous time) but in turn charges an arm and TWO legs for normal wear and tear. My family and I moved March 2023 and were garnished over 2,000 for trash bags left by mistake (pregnancy brain) and normal wear and tear . Now I’m left with a negative bank account and trying to figure out how to buy my baby’s formula . I saw in... another post that they were given the option to lower the cost which all I received were snarky remarks. Thanks for the “wonderful” experience ! Read More

refused tool repair a beeping smoke detector up a fifteen foot ceiling for weeks. That's weeks of listening to constant beeping with maintenance saying "oh we need a ladder. We will come back," and then not returning. The office was no help either. If you want to sleep at night find some place else.

The main reason why I moved was because the apartment had weird smell, on doing the research I found out that it was weed smwll coming from the vents, apparently other tenants were smoking weed on a regular basis. The apartment will charge you arm and leg when you are moving out. The service was their 3rd class. Front office staff is extremely rude specially Dustin. They charged me $421 for 2 mirrors in master and guest baths by saying that the silver paint was fading on side of mirrors. ... They will charge you even for not returning the discount card which they gave me when I moved in first. All in all not a very good place to live. Read More

I moved to this property bc during my tour I feel in love with not only the apartment I was shown but also the actual amenities/community amenities like the pool for instance. I regret this decision with all of my being. The office staff is the absolute worse. I wont get into allllllll of the issues from the pisspore cleaning that was done before I moved in which I have pictures of to the fact I'm just getting a working key to the storage unit which shouldve been addressed immediately. The... excuse is they are short staffed in maintenance. And for the love of all things holy don't you dare call and complain about a neighbor. Cause they wont do anything but give you the option to transfer even though you're not the one causing the problem. For the price of these apartments you would expect better. Believe every negative review you read about this place. Its true. Don't be like me. I read the reviews and still moved here. And now I'm paying for it. Its other places here in Short Pump that you can move to. You'd probably get much better service and treatment. Read More

This place may look nice on the outside and in a good location but beware of the property management. They promise a lot but do not deliver. Our fridge did not work for over 5 months. We complained many times but management would never do anything about it. We threw away hundreds of dollars in food to which they responded we should contact rental insurance. I’ve spoken with other residents that have had similar appliance problems and even AC problems and it took months to fix or never was fixed.... Many people are planning to move out as soon as their lease is up and one is breaking it early because it’s so bad. I finally wrote a bad review after throwing away another freezer and fridge full of food away at which time they called and offered all new appliances that would be here in two weeks. The appliances never came. Over a month later after complaining repeatedly they finally said that no new appliances were coming and they would move a refrigerator in from a vacant apartment. They moved that fridge in which works, but the door opens into the kitchen blocking the whole already small kitchen off and making it extremely difficult to get groceries in. We immediately called and requested the door be changed to the other side and here we are two weeks later still waiting for the part. The service is here is terrible! When you call into the management office you’re often on hold for a long time or even hung up on. There are many other apartments around here that are very nice. If we had known any of this before moving into the area we would’ve never come. Read More