The Overlook at Stone Spring Apartments

I would give 0 stars but it's not an option.
Management is absolutely ridiculous more often than not. Charged us $100 for leaving a broken piece of furniture outside of the dumpster--they have surveillance cameras angled so they can see who leaves it which seems like overkill. Terrible apartment upkeep on their part. We have water damage in almost every window, we've been dealing with ants for weeks, there are carpet nails sticking out along the walls which I've stepped on multiple times, there... are foundation cracks along multiple walls, we found mouse poop in our bedroom upon move in, the keys to our apartment were not working when we first moved in and we had to wait a few days for them to fix that issue, the master key to our apartment didn't work either and they had to borrow our keys to fix it which was an inconvenience considering our work schedules. Overpriced units paired with bad management who only want to squeeze out more money from its tenants. Do not recommend. Look elsewhere. Read More

We've lived at the overlook for 1.5 years. The community is very attractive with many amenities that we take advantage of - nice gym, the pool, entertaining friends in the club room / coffee shop. It seems everywhere we need to go is 7 minutes or less away! Costco, Walmart, restaurants, Purcell Park, Hillandale Park, the hospital and James Madison university. The buildings are well maintained and the outside lighting in the buildings and around the community is excellent, adding to a... feeling of safety throughout. The team who handles lawn care is exceptional. The current management team has been in place for @ 1 year and strive to fix issues that arise in a timely manner. They are professional and friendly to deal with. We recommend the Overlook at Stone Spring. Read More

Do not live here! We lived here for 2 years, and the “management” was horrible!

Issues we had that were never handled:
-stove fire hazard was never corrected – we were told the burnt burner wiring was "normal", could only use 1 of the 4 burners during our 2 years
- several weeks before our improperly working dishwasher was replaced because we had to "prove" what was wrong with it because "management" could not find anything wrong with it
- entry into our unit without proper... notice/permission
- cable and internet service issues that were never fixed (cable and internet included in rent)
- maintenance issues were never fully addressed, always handled aimlessly
- snow and ice not properly removed from the complex which caused dangerous situations for residents, to include my wife slipping, falling, and hitting her head on the way to work one day, only to be told to just be careful (snow removal included in rent)
- peeping Tom that “management” would not get a Notice of No Trespass issued on through the police department Read More

This place is horrific. While it looks nice from the outside the buildings are poorly constructed. Cracks are present along the walls in my unit indicating severe issues with the foundation. Don’t get me started on the internet. They’ve claimed to have “fixed” and “upgraded” it multiple times but nothing changes. The barrage of emails and texts you’ll receive will make you want to turn off all notifications on your devices. I understand striving to keep your residents informed, but 2,3, 4, even... 5 emails a week is a bit much. Not to mention the terrible grammar present in all communication. It’s hard to even try to understand what they are saying half the time. And even though they may love to bombard you with emails, if you have genuine questions to management they are ignored. I had sent multiple emails asking simple questions when it came time to renew my lease and each were ignored. When I did finally get a response, it completely ignored my questions and sought only to provide some horrible “definition” of inflation. If you’re looking for a calm, organized, reliable place to live… Overlook is NOT IT! Read More

Staff is nice and the pool is great when it's open but the internet and cable are so bad we have started to look at other apartments. I work from home and need a stable connection which they do not provide. The worst part is they are contracted to a cable/internet service so you can't even pay for your own provider. They don't tell you that initially.... I feel bad since the maintenance and office staff are great!