10/7/23
Horrible Customer Service and Outrageous charges on everything
The customer service with the management is utterly horrible. They completely fail to answer any question you, and any explanation they try to provide is worse than useless. Additionally, the company charges you astronomical fees for every little thing. If you are looking for a place that makes moving in or out, or any change for that matter easy, I strongly recommend you look somewhere else. Getting a drivers' listen renewed is a downright wonderful day compared to trying to communicate with... anyone who works here.
Review from Apartments.com
4 People Found This Helpful
Property Manager at Station on Silver responded to this review
Hello, We are so sorry for the negative experience you had at Station on Silver. Your feedback is invaluable as it helps us identify areas where we can improve and make necessary changes to enhance our services. We are eager to learn more about your... specific concerns and work towards a resolution. We invite you to contact us directly at WeCare@udr.com, to gain a better understanding of any of your questions that went unanswered. We would also love the opportunity to address any fees you were charged in the hopes of clearing up any misunderstandings.
Your satisfaction is our priority, and we are committed to addressing your concerns and ensuring a more positive experience in the future. Thank you for sharing your feedback with us.
Kind regards, Anita - WeCare@udr.com.