5/19/23
Bad mamangement
We've been living in this apartment complex since 2020. The area is nice and the maintenance is quick when called but the management needs to do a better job. Every time when it's time to renew our lease there is alway an issue. Every year we signed the lease to renew but we always received a letter one or two month later telling us we did not sign .It's happened every year. So last year they did the same thing. After We signed to renew we received a letter telling us we have to renew or go on... month to month. I printed my online signed contract to show them as proof. But they still cannot find it in their system. I got fed up every year so I decided to go month to month this time. Many times we had been charge fee and I had to call them to get this mistake taking care.Two weeks ago , I received a letter from the community Manager telling me about having our apartment inspected for pest control. When we came back from work with the kids, we found white powder all over the apartment, on the water bottle, kid toys, food, kid jus, appliances, floor, cutting board, on our coffee machine etc.. I got video and pictures and brought them to the leasing office for explanation. told me they hired an outside company to inspect , but they were not supposed to treat that day. She told me she will get back to me after talking to the company. She did not. We threw all the food because we did not want to take any risk. One week later We received another letter telling us to prepare the apartment for treatment on Thursday which we did again and move out things from the kitchen and closet. We did not want to be charged fees for not being prepared. No one showed up . I went to the office Thursday and they told me the community Manager is not there, Saturday again she was not in the office. No one else is able to give me any explanation. We empty our kitchen , moving clothes out from the closet for them to treat .The management does not care about tenants. I have never written a complaint but these people are pushing me to the limit. We have 3 young kids that can be exposed to this white chemical powder they pure all over the house.The management needs to do a better job.
Review from Apartments.com
4 People Found This Helpful
Property Manager at Walden Pond Apartment Homes responded to this review
We're disappointed you've been having frustrations during your time with us. Please be assured that we take resident feedback very seriously and work toward every opportunity to help improve upon our resident experience. Please contact us directly at... jrockwell@solomonorg.com or 434-385-5060 so that we may have an opportunity to better assist you. Thank you.