Villages at West Laurel Apartments

I have been here for two weeks and I have seen over 50 roaches when contacted the staff it I asked to move bc I did not bring these into this apartment and don’t want them to get in my stuff also with a two year old in the house. Pest control came and nothing has changed. They will leave you in the mess that they already had going on and you will have to fen for yourself. Also the sink was messed up when I moved it and they took over a week to come and fix it couldn’t cook bc I couldn’t wash... any dishes. Read More

The office staff is unhelpful and hard to reach via phone. The community is dirty and has no upkeep. The hallways are never cleaned. The appliances and apartments are old and need major upgrades, especially the bathrooms. The bathrooms do not have proper venting which creates a lot moisture and could leave to mold. The carpet needs to pulled up. Maintenance requests take over 24 hrs. and most of the time is just a quick fix. For the price you can find something better.

30 and counting without a working AC system. It's cooler now and bearable but broke during summer.

They won't give an estimate as to when it will be fixed.

Management changed hands last year and it has been problem after problem. The maintenance guys are good people and do what they can, but even they voice how frustrating it can be.

I have lived here for almost 2 years come August. The first year was fine; however, recently my next door neighbors play their music extremely loud, at least 3-4 times a week at night. It is so loud, my walls vibrate. Note, the walls are not thin, they just have their music THAT loud. I have notified the leasing office via phone and email approximately 10 times, maybe more. Every time they said they have spoken to the tenants and taken necessary steps, but NOTHING has changed. All they do is... send mass emails to the entire community and say “please be mindful of your neighbors when playing music in your apartment and parking lot.” If you are looking for a peaceful place to live, I do not suggest you move here. Read More

The majority of the office staff isn’t very helpful no matter how simple the task. The maintenance staff is incompetent at best. They take forever to even come look at a maintenance issue much less fix it. Their tow policy is backwards. The only thing I like about living here is the location. I can’t wait until my lease is up.