10/12/20
Neglectful property management
Lived at this complex for 3 years. And this last year was the absolute worst. Im assuming property management was changed within the year. Maintenance requests take weeks to be resolved if ever. Cant tell you how many times I would check the portal to see my request closed out without anything being done. Getting in contact with someone in the leasing office is nearly impossible. The apartment was without A.C for nearly 2 months and upon move out at end of August was still without A.C.was told a... window unit would be put in and that never happened. Luckily our home closing went through faster than anticipated so we were able to move out sooner but still horrible to pay double rent for a place that was inhabitable. The location is amazing and the apartments are spacious so I will give them that.
Review from Apartments.com
Property Manager at Kings Grant Landing responded to this review
Thank you for taking the time to make us aware of your concerns. The Apartment Gallery works very hard to establish and enforce fair policies, as well as to ensure that our apartment homes are in excellent condition. The Apartment Gallery management... will be made aware of your concerns. If you require additional follow up to either of the concerns you’ve mentioned, please continue to communicate with your property manager. You may also contact our corporate office at 717-757-7807 and ask to speak to the Regional Property Manager assigned to your community. When calling, please be sure to provide our executive assistant with your community name and address so that she may easily direct your call. Thank you again for taking the time to share your concerns with us.
– The Apartment Gallery