11/18/21
Save yourself and your money - believe the reviews
The Thomas Jefferson Tower is a beautiful historic building, however you’d be better off dining at the restaurant or hosting an event here, but it is not ideal for living. The safety measured advertised are non-functional included the gated parking and building key fob system. The building is located in an area of the city with a large homeless population and one block from the Amtrak/Greyhound station - which isn’t an issue as most who move to the city expect what comes along with living... downtown. However, safety becomes an issue when there aren’t functioning security parameters put in place. Anyone can access all the floors in the building and often times we have homeless citizens roaming the floor trying to open vacant apartments at all hours. Most recently, we were notified that the building would no longer have security with flyers with an image of a grim reaper in our elevators. Not only was this unprofessional, but also alarming due to the fact that our “secured” and gated parking lot has been broken since this past summer and the controlled access to the building is also consistently down. The package room where deliveries are made also is supposed to be secured, however the keypad is non functional and the door is always open for anyone to enter. Many times residents’ packages and personal information is left on the front desk which is directly near the entrance. This building is a multi-use building with a restaurant, convenience store, and event space. Any patrons visiting for either of those three have access to residents packages and mail left out in the open on the desk. Maintenance requests all go unattended and unanswered. Though the building has been renovated, it is still over a century old and has insect issues in the units to which management and maintenance are unresponsive to. These are beautiful apartments in a well-renovated, historic building, but unfortunately this is lack of safety, cleanliness, and building maintenance outweighs the good. Also, please be aware that SPM does not background check maintenance staff.
Review from Apartments.com
4 People Found This Helpful
Property Manager at Thomas Jefferson Towers responded to this review
While we're glad you find our historic building beautiful, the issues you've presented are disheartening. Your frustration is understandable, and our team is diligently addressing these issues. We've experienced significant impediments in the repair... of our parking gate. The pandemic, shipping delays, and vendor cancelations have pushed our proposed timeline far beyond our original expectations. To expedite the remainder of this process, we've contracted a new service company. In conjunction with the gate repair, residents will receive new access fobs to restore the controlled access to our community. Every employee is subject to a background check, and we are interested to know who provided you with incorrect information regarding our screening procedures. The flyer you've referenced was not created or distributed by our on-site staff or management company and does not reflect our values. If you have any information regarding the party responsible for this misleading and misrepresentative flyer, please alert us immediately.
The keypad for our package room is operational, and the code was emailed to residents on 11/17/21. A team member is present when mail is delivered and places packages in the package room, other than oversized deliveries. When oversized deliveries are left, we contact the resident immediately. Packages left on the front desk belong to management. As a reminder, we request residents to fully close the package room door upon exit to ensure it is secured.
Our maintenance team is eager to resolve residents' concerns and happily responds to requests in the order they are received, outside of emergencies. If there is an issue with your home that is unresolved, please let us know so we may quickly address it. Pest control is available weekly by request, and we will gladly add your home to our list for service if you've encountered pests.
If you were not at the recent resident meeting, our manager is happy to speak with you in person to discuss your thoughts and learn how to improve your experience. We want every resident to feel confident in choosing to call our apartments home. Please contact us at your earliest convenience, and if you do not reach us immediately, please leave a message referencing this review. We hope to improve your experience and opinion soon.